Oluwaseun Olakotan
@oluwaseunolakotan
Results-driven Call Agent with exceptional customer service skills.
What I'm looking for
I am a results-driven Call Agent with a strong background in delivering exceptional customer service in high-volume call environments. My experience includes managing both inbound and outbound calls efficiently, addressing customer concerns, and consistently meeting performance targets. I pride myself on my ability to navigate complex systems, maintain accurate records, and collaborate effectively within a team.
Throughout my career, I have achieved significant milestones, including a 90% customer satisfaction rate and a 15% increase in revenue through proactive upselling. My commitment to First Call Resolution has resulted in an 85% customer satisfaction rate, and I have been recognized for my ability to provide valuable insights for process improvement. I am eager to contribute my expertise to a dynamic team and exceed customer expectations.
Experience
Work history, roles, and key accomplishments
Contact Centre Advisor
GIG Group- God is Good Mobility
Jan 2021 - Present (5 years 5 months)
Managed inbound and outbound customer calls, achieving a 90% customer satisfaction rate and a 15% revenue increase through upselling. Maintained accurate records in CRM and provided insights for process improvements.
Call Centre Agent
Contact Solutions Limited
Jan 2010 - Jan 2017 (7 years)
Responded to emergencies and documented reports in the CRM system. Analyzed KPIs to drive improvements and maintained a 95% service excellence rating through real-time monitoring.
Customer Service Executive
Nigerian Breweries Plc
Jan 2010 - Jan 2017 (7 years)
Handled high volumes of inbound calls, achieving a 90% resolution rate and improving customer satisfaction by 15%. Provided timely responses and enhanced customer loyalty through effective service.
Postal Officer
Nigerian Postal Service
Jan 2007 - Jan 2010 (3 years)
Streamlined mail sorting processes, managing 500 pieces of mail daily and improving delivery accuracy by 15%. Achieved a 98% success rate in timely delivery through meticulous organization.
Education
Degrees, certifications, and relevant coursework
Oluwaseun hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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