Oluwaseun Olakotan

I am a results-driven Call Agent with a strong background in delivering exceptional customer service in high-volume call environments. My experience includes managing both inbound and outbound calls efficiently, addressing customer concerns, and consistently meeting performance targets. I pride myself on my ability to navigate complex systems, maintain accurate records, and collaborate effectively within a team.

Throughout my career, I have achieved significant milestones, including a 90% customer satisfaction rate and a 15% increase in revenue through proactive upselling. My commitment to First Call Resolution has resulted in an 85% customer satisfaction rate, and I have been recognized for my ability to provide valuable insights for process improvement. I am eager to contribute my expertise to a dynamic team and exceed customer expectations.