Jumoke Edun
@jumokeedun
I resolve high-volume customer issues across banking, telecommunications, and sales channels.
NigeriaWhat I'm looking for
I’ve supported customers across IPNX Nigeria Limited, GTBank, MultiChoice Nigeria, and sales-focused organizations, resolving enquiries, complaints, account issues, and service disruptions across high-volume channels.
At IPNX, I manage WhatsApp Business enquiries, escalate internet-service issues with technical teams, update MTTR records, and follow through with customers to confirm resolution and support retention. At GTBank, I handled inbound calls and digital support across telephone, email, social media, and live chat while documenting interactions and working toward first-contact resolution.
I bring hands-on experience in CRM documentation, complaint management, customer verification, reporting, sales support, customer follow-up, and relationship building. I value clear communication, accurate records, and practical resolutions that improve customer satisfaction.
Experience
Work history, roles, and key accomplishments
Corporate Customer Care Representative
IPNX Nigeria Limited
Sep 2025 - Jun 2026 (9 months)
Managed customer enquiries and complaints via WhatsApp Business, escalated complex issues, and supported retention efforts. Maintained accurate records and updated MTTR records.
Contact Centre Agent
Guarantee Trust Bank (GTBank)
Feb 2022 - Aug 2025 (3 years 6 months)
Handled inbound calls in a high-volume contact centre, resolved complaints via multiple channels, and documented interactions using CRM tools. Worked with teams to maintain service quality.
Business Development Officer
Ibile Microfinance Bank
Oct 2021 - Feb 2022 (4 months)
Sourced customers for deposit and loan products, supported loan processing, and maintained customer relationships. Followed up on loan payments and service issues.
Customer Service Representative
Outcess Solution Nigeria Limited
Mar 2021 - Sep 2021 (6 months)
Provided customer service for MultiChoice Nigeria, handling calls, logging complaints, and offering technical support. Prepared sales reports and conducted phone surveys.
Sales Representative
Somotex Nigeria Ltd
Jan 2020 - Mar 2021 (1 year 2 months)
Liaised between company and clients, managed orders, and coordinated logistics. Supported marketing activities and sales negotiations.
Education
Degrees, certifications, and relevant coursework
Ace Coterie Consulting
Certificate in Customer Service and Relationship Management (CSRM), Customer Service
2021 - 2021
Earned a Certificate in Customer Service and Relationship Management (CSRM) in 2021.
Olabisi Onabanjo University
B.Sc./B.Ed., Business Education
2014 - 2019
Pursued a B.Sc./B.Ed. in Business Education from 2014 to 2019.
Cherubim and Seraphim College
West African Senior School Certificate Examination (WASSCE), General Studies
2006 - 2012
Completed the West African Senior School Certificate Examination (WASSCE) from 2006 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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