Open to opportunities

Tolulope Malachi

@tolulopemalachi

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Experienced customer service professional specializing in outbound acquisition and retention.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can apply outbound acquisition and retention skills, work with CRM tools, and collaborate with teams to improve customer satisfaction and meet performance targets.

I am an experienced call center and customer service professional with a strong focus on outbound customer acquisition, objection handling, and driving customer loyalty. Over four years I have consistently met targets through clear, friendly communication and disciplined script adherence.

I have worked across insurance and government agency environments, coordinating with business development and technical teams to convert leads, resolve complex inquiries, and ensure regulatory and policy compliance. My strengths include CRM proficiency, de-escalation, and detailed documentation of customer interactions.

I am organized, performance-driven, and committed to a customer-first mindset, able to manage multiple cases simultaneously while improving retention and satisfaction through timely, compliant solutions.

Experience

Work history, roles, and key accomplishments

Cold Caller

Berkley Insurance Company

Feb 2024 - Dec 2025 (1 year 10 months)

Coordinated outbound acquisition campaigns, re-engaged prospects and converted partial policy inquiries, ensuring script adherence and regulatory compliance to drive qualified lead referrals.

Cold Calling Objection Handling Scripting Adherence Lead Qualification CRM & Compliance Time Management

Customer Service Representative

National Space Research and Development Agency

Mar 2023 - Jan 2024 (10 months)

Resolved client and collaborator inquiries, documented interactions in internal tracking systems, and coordinated with technical teams to address complex space program and satellite data requests.

Customer Support Complaint Resolution Documentation technical coordination CRM Case Management

Customer Support Officer

Prudential Zenith Life Insurance

Jan 2021 - Feb 2023 (2 years 1 month)

Assisted policyholders with inquiries, processed applications and claims, maintained CRM records, and collaborated with underwriting and claims teams to resolve escalations and ensure service delivery.

Policy Administration Claims Processing Customer Retention CRM Escalation Management Communication Record keeping Collaboration