Elizabeth Arogundade

I am a customer-focused contact center professional with two years of hands-on experience resolving inquiries via phone, email, and chat. I prioritize first-contact resolution and maintain professionalism and empathy in fast-paced environments.

At Access Bank Plc I consistently met or exceeded performance targets, used CRM tools to document interactions, and collaborated with internal teams to implement process improvements that improved customer experience and reduced resolution time.

I also volunteer as an outbound call center agent for Young Minister Retreat, driving registrations, meeting call targets, and maintaining high standards of courtesy and professionalism while supporting team goals.

I hold a B.Tech in Animal Nutrition and Biotechnology and an ICT training certificate; I bring strong communication, problem-solving, CRM proficiency, and a proactive attitude to roles that value customer satisfaction and operational excellence.