Abhinav Futane

I am a Customer Support Executive with two years of experience delivering empathetic, efficient service and consistently exceeding performance targets. I specialize in resolving billing and account issues, managing high-volume chat channels, and leveraging CRM tools like Salesforce and Zendesk to track interactions and drive revenue through effective upselling.

I achieved a 96% customer satisfaction rating and regularly outperformed sales targets (37% gross sales rate vs. 13% target; 9% Xfinity Mobile sales vs. 1.5% target) while handling 25–30 inbound chats daily. I bring strong communication, time management, and cross-functional collaboration skills, backed by a B.Tech in Biotechnology and practical CRM and client-service simulation experience.