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Abhinav FutaneAF
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Abhinav Futane

@abhinavfutane

Customer Support Executive driving high satisfaction through empathetic, solution-focused service.

India
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What I'm looking for

I seek a customer-focused role where I can use CRM expertise, empathetic communication, and upselling skills to boost satisfaction and revenue.

I am a Customer Support Executive with two years of experience delivering empathetic, efficient service and consistently exceeding performance targets. I specialize in resolving billing and account issues, managing high-volume chat channels, and leveraging CRM tools like Salesforce and Zendesk to track interactions and drive revenue through effective upselling.

I achieved a 96% customer satisfaction rating and regularly outperformed sales targets (37% gross sales rate vs. 13% target; 9% Xfinity Mobile sales vs. 1.5% target) while handling 25–30 inbound chats daily. I bring strong communication, time management, and cross-functional collaboration skills, backed by a B.Tech in Biotechnology and practical CRM and client-service simulation experience.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

SB

Shri Shivaji College of Agricultural Biotechnology

Bachelor of Technology, Biotechnology

Grade: 7.4 / 10

Completed a Bachelor of Technology in Biotechnology with a CGPA of 7.4/10, graduating in 2023.

Tech stack

Software and tools used professionally

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