Abhinav Futane
@abhinavfutane
Customer Support Executive driving high satisfaction through empathetic, solution-focused service.
What I'm looking for
I am a Customer Support Executive with two years of experience delivering empathetic, efficient service and consistently exceeding performance targets. I specialize in resolving billing and account issues, managing high-volume chat channels, and leveraging CRM tools like Salesforce and Zendesk to track interactions and drive revenue through effective upselling.
I achieved a 96% customer satisfaction rating and regularly outperformed sales targets (37% gross sales rate vs. 13% target; 9% Xfinity Mobile sales vs. 1.5% target) while handling 25–30 inbound chats daily. I bring strong communication, time management, and cross-functional collaboration skills, backed by a B.Tech in Biotechnology and practical CRM and client-service simulation experience.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Comcast
Delivered customer-focused chat support for Xfinity, resolving billing and account issues and achieving a 96% customer satisfaction rating while exceeding sales targets with a 37% gross sales rate versus a 13% target.
Education
Degrees, certifications, and relevant coursework
Shri Shivaji College of Agricultural Biotechnology
Bachelor of Technology, Biotechnology
Grade: 7.4 / 10
Completed a Bachelor of Technology in Biotechnology with a CGPA of 7.4/10, graduating in 2023.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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