Looking for a job

Sagar Pandey

@sagarpandey1

Message

I resolve Verizon customer issues and identify sales opportunities through empathetic, high-volume chat support.

India

Message

What I'm looking for

I'm looking for a customer support or inbound sales role where I can resolve customer concerns, build trust through empathetic communication, and contribute to service quality and sales outcomes.

I support Verizon customers through inbound chat, resolving plan, account, billing, device, service, and troubleshooting queries while identifying relevant sales opportunities.

At Concentrix Daksh Services India, I handled 80+ chats per shift, maintained accurate account updates and documentation, and partnered with cross-functional teams to resolve complex issues.

Experience

Work history, roles, and key accomplishments

Current

Inbound Sales Representative

Current

Accenture Solutions Private Limited

Jun 2026 - Present (3 months)

Handled inbound customer interactions for the Verizon process, understanding customer needs and providing suitable solutions. Assisted customers with plan, account, billing, device, and service-related queries while ensuring accurate resolution.

Customer Service Sales Communication Skills Problem Solving Active Listening Empathy Verizon Products

Representative, Operations (Chat Support)

Concentrix Daksh Services India Private Limited

Aug 2023 - Jun 2026 (2 years 10 months)

Resolved customer issues across various categories such as troubleshooting, product, and account management via chat support. Handled dual chats during peak hours, providing simultaneous support to multiple customers.

Live Chat Customer Service Troubleshooting Account Management Multitasking Documentation Communication Skills