Rubi Chhoker
@rubichhoker
Customer service professional delivering high CSAT through CRM-driven support and revenue growth.
IndiaWhat I'm looking for
I am a customer service professional with 5+ years of experience providing chat, email, and CRM-based support across BPO and financial services environments. I specialize in billing assistance, technical troubleshooting, order management, and CRM tools like Salesforce and Zendesk.
I have a track record of consistently achieving high CSAT scores, improving first-contact resolution, and driving customer retention through upselling and cross-selling. I collaborate with cross-functional teams to streamline workflows and recommend process improvements that reduce handling time.
I approach support with empathy and clarity, managing complex queries and escalations while building long-term customer relationships. I am motivated to deliver service excellence in fast-paced, global settings and contribute to revenue and loyalty growth.
Experience
Work history, roles, and key accomplishments
ACDelivered chat and email customer support handling billing, order management, and technical troubleshooting, consistently exceeding KPIs such as response time, first-contact resolution, and CSAT while driving upsell revenue and retention.
Web Chat Agent
FIS Global Solutions India Pvt. Ltd
Oct 2019 - Apr 2021 (1 year 6 months)
Resolved customer queries via web chat providing billing and account support, handled escalations, and recommended products to improve retention and satisfaction.
Customer Care Executive
Allianz Worldwide Partners
Mar 2019 - Sep 2019 (6 months)
Managed and updated customer accounts, resolved inquiries and escalations professionally, contributing to improved customer satisfaction and conflict resolution outcomes.
Education
Degrees, certifications, and relevant coursework
KUKurukshetra University
Bachelor of Business Administration, Business Administration
Completed a Bachelor's degree in Business Administration focusing on foundational business and management principles.
Regional Vocational Training Institute, Panipat
Secretarial Assistant Certificate, Secretarial Studies
Completed a Secretarial Assistant vocational program covering administrative, clerical, and office management skills.
Govt. Girls High School, Panipat
Higher Secondary (12th Pass), Higher Secondary Education
Completed Higher Secondary education (12th grade) in the Indian school system.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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