AHAman Hussain
@amanhussain
Customer success professional delivering high-touch support and measurable client satisfaction.
IndiaWhat I'm looking for
I am a commerce graduate with over three years of customer support and client success experience, skilled at managing customer interactions across chat, email, and video channels while maintaining strong satisfaction and resolution metrics. I have consistently driven first-contact resolution, mentored junior advisors, and improved team efficiency through hands-on coaching and process focus.
In my recent roles I managed escalations, collaborated with cross-functional teams, and used CRM systems to deliver personalized support, achieving notable KPIs such as a 92% customer satisfaction rating and 11.22% GSR in upsells. I am seeking to contribute as a Customer Success Associate or Client Support Specialist in a growth-oriented organization where I can continue to enhance customer outcomes and team performance.
Experience
Work history, roles, and key accomplishments
Customer Success Associate
Apertum Online
Jan 2025 - Present (10 months)
Manage customer inquiries across chat and email with an 85% issue resolution rate, collaborate with cross-functional teams to reduce response times, and use CRM systems to deliver personalized support.
Senior Customer Service Representative
Firstsource
Aug 2023 - Dec 2024 (1 year 4 months)
Resolved high-volume client queries via chat with 90% first-contact resolution, mentored junior advisors to improve team KPI performance, and achieved a GSR upsell rate of 11.22% in the last month.
Customer Service Representative
Capita
Aug 2022 - Jun 2023 (10 months)
Provided end-to-end customer assistance via chat and email, maintaining a 92% customer satisfaction rating and supporting escalations to retain high-value clients.
Customer Service Representative
Concentrix
Nov 2021 - Jun 2022 (7 months)
Handled 40+ customer interactions per day across video and chat platforms, achieving strong KPI performance in response time and resolution accuracy and earning recognition for service consistency.
Education
Degrees, certifications, and relevant coursework
M.M.K. College of Commerce and Economics
Bachelor in Commerce, Commerce
2018 - 2021
Completed a Bachelor in Commerce from M.M.K. College of Commerce and Economics between June 2018 and June 2021.
Guru Harkrishan College of Commerce and Economics
HSC, Commerce
2016 - 2018
Completed Higher Secondary Certificate (HSC) at Guru Harkrishan College of Commerce and Economics from August 2016 to March 2018.
St Anne's High School
S.S.C, Secondary Education
2006 - 2016
Completed Secondary School Certificate (S.S.C) at St Anne's High School from June 2006 to April 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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