aravind User

I am a resourceful customer service professional with over three years of experience in telecommunications and technology support, delivering high-quality resolutions across chat and voice channels.

I have diagnosed and resolved technical, billing, and connectivity issues for Xfinity products, managed sales, renewals, and upselling, and coordinated with technical teams to close complex escalations.

Previously, I handled order inquiries, returns, insurance claims, and shipment issues, ensuring smooth processing by gathering required customer data and generating return labels when needed.

I am a fast learner and collaborative team player proficient with CMS/CRM tools and MS Office, committed to operational excellence and improving customer satisfaction and retention.