Ujju User

I am an experienced Customer Care professional with over three years of expertise in providing exceptional support in both B2C and B2B environments. My journey has equipped me with the skills to handle inbound and outbound voice, chat, and email support effectively. I pride myself on my ability to communicate proficiently in English, ensuring that I address customer queries and concerns promptly and professionally.

During my tenure at Lumen Technologies, I supported key customers by troubleshooting problems, resolving complaints, and consistently meeting performance targets with over 90% achievement in key metrics. My dedication to maintaining high-quality standards and adhering to company protocols has been instrumental in my success. I have also excelled in sales, achieving a revenue goal of $15,000 monthly by promoting products and services effectively.

My previous role at iEnergizer further honed my skills in customer support and sales, where I provided assistance for billing, payment inquiries, and technical support. I am committed to continuous improvement and have received recognition for my high NPS score, reflecting my focus on enhancing customer satisfaction.