Open to opportunities

Vathsalya Kashyap

@vathsalyakashyap

Message

I resolve customer issues through live chat while maintaining quality and response-time standards.

India

Message

What I'm looking for

I'm looking to build a successful career in a reputed organization where I can strengthen my technical and soft skills, continue learning, grow professionally, work collaboratively, and contribute through dedicated customer service.

At Teleperformance, I supported the Comcast process as a Chat Support Executive, assisting customers with billing, account, internet, TV, and service-related concerns through live chat.

I've provided product information and troubleshooting support, managed multiple interactions against response-time targets, updated CRM records, and escalated complex cases when needed. I'm focused on continuous learning, teamwork, professional communication, and delivering excellent customer service.

Experience

Work history, roles, and key accomplishments

Chat Support Executive

Teleperformance

Provided live chat support for Comcast products and services, resolving billing, account, internet, TV, and service-related concerns. Managed multiple customer interactions while maintaining response-time targets and ensuring customer satisfaction.

Customer Support Live Chat Troubleshooting CRM Problem Solving Time Management Attention To Detail