At Concentrix, I support US-based Comcast customers through chat, resolving account, service, device, and connectivity queries while recommending relevant products and upgrades. I’ve achieved 90%+ CSAT against a 60% target, 20%+ GSR against a 10% target, and 7–8+ monthly device activations against a target of four.
Previously at MerchServe Global, I handled international chat and email support, order processing, ticket management, and customer follow-up. I bring four years of customer support experience, with a customer-first approach to problem-solving, objection handling, retention, and consultative sales.
