Aarav Shah

Worked as Student Success Associate at PW (PhysicsWallah).

· Monitor and track brand mentions, reviews, and customer feedback across online platforms.
· Respond promptly with accurate and professional communication to resolve queries.
· Escalate critical issues to relevant teams and follow up until closure.
· Maintain updated response templates, reports, and ticket records for consistency.
· Collaborate with teams to ensure customer satisfaction and uphol

• Managed customer accounts at uCertify, ensuring smooth onboarding and satisfaction.
• Acted as the primary point of contact for key customers, addressing inquiries and escalations.
• Provided in-depth knowledge about uCertify’s products to optimize customer experience.

• Managed student accounts and provided end-to-end support from enrollment to successful program completion.
• Assisted 25-30 learners daily with account-related concerns, enrollment, and course guidance.
• Monitored student accounts for timely payments, course access, and deadlines adherence.

• Resolved HR-related queries for Amazon employees in U.S., Australia, and New Zealand.
• Raised employee concerns through tickets and emails.
• Maintained SOP, quality assurance, and created Excel reports for process improvement.

• Conducted research, wrote, and edited diverse content, including blogs for Hubspot.
• Produced engaging and error-free work with minimal input.
• Utilized exceptional writing, editing, and proofreading skills to create high-quality content.

• Taught acting and video production courses to undergraduate students at Sam Higginbottom University of Agriculture, Technology And Sciences (SHUATS).
• Developed lesson plans and created instructional materials to enhance student learning.
• Conducted exams, quizzes, and evaluated scores to track student progress.
• Prepared question papers to assess student understanding and knowledge retention

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