Open to opportunities

Sugeertha Mary

@sugeerthamary

Message

Dedicated professional transitioning to a customer support role.

India

Message

What I'm looking for

I am looking for a role in a dynamic organization where I can utilize my strong interpersonal skills and problem-solving abilities to enhance customer satisfaction and contribute to team success.

I am a dedicated and empathetic professional with a strong background in education, now transitioning into a customer support role. My experience as a Teacher and Student Support Specialist has honed my ability to communicate complex concepts clearly and resolve queries efficiently. I pride myself on my patience and empathy, which allow me to support diverse individuals effectively.

Throughout my career, I have demonstrated strong interpersonal skills and attention to detail, ensuring that I address student and parent concerns promptly. My role involved using technology tools for virtual classes, coordinating between departments, and providing customized support to meet individual learning needs. I am eager to bring my problem-solving abilities and commitment to excellence to a dynamic organization in a customer-facing capacity.

Experience

Work history, roles, and key accomplishments

Teacher & Student Support Specialist

Mount Litera Zee School

Aug 2017 - May 2021 (3 years 9 months)

Served as the primary contact for academic queries, addressing student and parent concerns promptly and professionally. Provided customized support for individual learning needs, utilizing technology tools for virtual classes and inter-departmental coordination to ensure student engagement and clear communication.

Customer Communications Empathy Conflict Resolution Time Management

Academic Advisor / High School Teacher

The Leaders Matriculation Higher Secondary School

Jul 2014 - May 2017 (2 years 10 months)

Guided students and parents on academic choices and clarified syllabus-related doubts, ensuring a smoother educational experience. Maintained accurate student records and communicated progress through structured reporting, while also supporting academic grievances.

Communication Reporting Syllabus Clarification Grievances

Physics Lecturer - Student Support Role

Saastha Polytechnic College

Jun 2011 - May 2012 (11 months)

Provided personalized one-on-one mentoring and assistance to underperforming students, addressing academic queries and resolving concerns related to lab sessions and exams. Maintained organized student support documentation and reports to track progress and ensure effective assistance.

Mentoring Documentation Reporting Physics Instruction