Chirag Damase

I’m a communication-driven customer service professional with experience resolving real customer concerns across voice, email, and chat. At Amazon, I handled 80–100+ inbound interactions per shift, kept an average AHT of approximately 5–7 minutes, and de-escalated complex, emotionally charged situations through active listening, structured questioning, and solution-oriented communication.

I also bring a business development mindset and hands-on outreach execution. At Secured LLP, I generated 60+ raw leads daily across 5+ industries, made 50+ daily outbound calls and email outreach, qualified 10–15 prospects weekly, and maintained a CRM database of 500+ active leads with accurate follow-up tracking.

Beyond formal roles, I’ve built practical training and client communication through freelancing and entrepreneurial experience. I co-founded and managed 3 startups (including a creative production and a commercial animation studio), and I worked with freshers and final-year undergraduates on interview preparation, verbal communication, and professional self-presentation using mock sessions, structured feedback, and one-on-one guidance.

My professional ethos is simple: communicate clearly, coordinate stakeholders well, and turn ambiguity into operational action. With training exposure from facilitating events and mentoring-style session delivery (including behavioral communication and session structuring), I’m eager to grow in Learning & Development, HR Operations, Customer Success, client relations, training coordination, or business support.