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Himanshi Rathee

@himanshirathee1

I resolve high-volume customer cases and maintain accurate CRM records and SLA performance.

What I'm looking for

I'm looking for a permanent remote role where I can support customers and operations through accurate case management, documentation, data verification, and timely follow-up while continuing to learn new systems and workflows.

At Leap Scholar, I managed 80+ daily customer interactions across calls, chat, and email, maintaining 95%+ SLA performance while coordinating application cases, documentation, and follow-ups in Zoho CRM.

I've also supported quality verification and Excel reporting at GPC Agrochemicals and delivered accurate, timely written responses as a Subject Matter Expert at Chegg India. I bring disciplined record management, data validation, issue investigation, and clear customer communication to remote operations roles.

Experience

Work history, roles, and key accomplishments

LS

Counsellor / Education Coach

Leap Scholar

Jun 2025 - Sep 2025 (3 months)

Managed 80+ customer interactions daily across calls, chat, and email, maintaining 95%+ SLA performance. Coordinated customer cases, documentation, and follow-ups using Zoho CRM.

Customer Service Customer Query Resolution Case Management Zoho CRM Email Support Issue investigation Documentation Follow up Management SLA Management Communication Skills

GL

Quality Analyst / QA & Training Associate

GPC Agrochemicals Pvt. Ltd.

Dec 2024 - Jun 2025 (6 months)

Supported quality verification, data review, and documentation for soil samples, seeds, and fertilizers. Prepared Excel-based reports and performed quality checks to identify discrepancies.

Quality Assurance Data Validation Documentation Excel Reporting Attention To Detail Record Maintenance

CI

Subject Matter Expert

Chegg India

Jun 2022 - Nov 2024 (2 years 5 months)

Handled multiple user queries within defined timelines, providing accurate and professionally written responses. Investigated questions and applied structured problem-solving to reach accurate conclusions.

Subject Matter Expertise Written Communication Problem Solving Time Management Research Attention To Detail

Education

Degrees, certifications, and relevant coursework

LU

Lovely Professional University

B.Sc. (Hons.), Agriculture

Grade: 7.56/10

Pursued B.Sc. (Hons.) Agriculture, achieving a CGPA of 7.56/10.

MR

Maharaja Agrasen Public School, Meham, Rohtak

Senior Secondary (Class XII), General

Grade: 9.3/10

Completed Senior Secondary (Class XII) with a CGPA of 9.3/10.

MR

Maharaja Agrasen Public School, Meham, Rohtak

Secondary (Class X), General

Grade: 9.0/10

Completed Secondary (Class X) with a CGPA of 9.0/10.

Tech stack

Software and tools used professionally

Microsoft Teams

Google Sheets

Microsoft Excel

Zoho CRM

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

140k+ INR

Social media

Job categories

Customer Service Operations Coordinator Quality Analyst Customer Support Specialist Case Manager

Skills

Customer Service Customer Query Resolution Case Management Customer Correspondence Email Support Issue investigation Issue Resolution Escalation Management Customer Follow up Service Level Management International Customer Communication Case Information Verification Data Validation Documentation Review Information Processing Record Maintenance Data Entry Process Compliance Issue Identification Exception Handling Workflow Coordination Historical Data Review Reporting Data Analysis Professional Email Writing Written Communication Verbal Communication Active Listening Stakeholder Coordination Cross Functional Collaboration Virtual Communication Remote Working Follow up Management Problem Solving Excel Microsoft Word PowerPoint Outlook Microsoft Teams Zoho CRM Google Sheets Data organization V Lookups XLOOKUP Pivot Tables Filters Count COUNTA Duplicate Removal Data Verification Chat Based Customer Support Digital record management Case Tracking Documentation Follow up Tracking Quality Verification Quality Checks

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