Siddharth Shorot
@siddharthsh
Customer support | CRM (Salesforce) | Email communication | Problem-solving
What I'm looking for
Customer Support Experience: Worked in a fast-paced support environment at Zero1 Media, handling customer queries through email, chat, and CRM platforms like Salesforce.
Communication Skills: Strong command of professional email writing, clear customer communication, and issue resolution.
CRM & Tools: Comfortable using tools like Salesforce, Zendesk, and other ticketing systems to manage customer interactions efficiently.
Problem-Solving: Quick thinker with a calm, process-oriented approach to troubleshooting customer issues.
Interests: Passionate about learning, tech-enabled support systems, and creating smooth customer experiences. Also interested in education, writing, and structured learning systems.
Experience
Work history, roles, and key accomplishments
NEET/Biology Teacher
Success Point and GSI
Jan 2022 - Present (3 years 7 months)
Responsible for teaching and preparing students in Biology and NEET subjects, facilitating classroom instruction, and addressing student inquiries. Organized supplementary sessions and ensured comprehensive curriculum coverage while developing educational materials.
Business Developer
zero one Media
Dec 2019 - Apr 2020 (4 months)
Developed high-quality academic content by responding to student queries with original answers for online platforms and creating study materials for international publications. Ensured accuracy and clarity through careful proofreading and editing.
Internship
S.S Sr. Sec School
Nov 2024 - Present (9 months)
Completed a 16-week teaching internship, delivering Computer Science and Biological Science lessons across grade levels. Designed lesson plans, conducted assessments, and supported digital learning.
NEET/Biology Teacher and Computer Science
DBC
Jan 2019 - Present (6 years 7 months)
Prepared students in Biology and NEET subjects, while also teaching Computer Science to students of classes 11 and 12. This role involved comprehensive subject instruction and student preparation.
Education
Degrees, certifications, and relevant coursework
Maharshi Dayanand University
Bachelor of Education (B.Ed), Biological Sciences and Computer Sciences
2024 - 2025
Activities and societies: Completed a 16-week teaching internship, delivering Computer Science and Biological Science lessons across grade levels. Designed lesson plans, conducted assessments, and supported digital learning. Gained practical experience while developing skills in classroom management, communication, and instructional planning.
Completed a 16-week teaching internship, delivering Computer Science and Biological Science lessons across grade levels. Designed lesson plans, conducted assessments, and supported digital learning.
Amity University
Master of Technology, Biotechnology
2018 - 2019
Grade: Distinction
Activities and societies: Partnered with leading institutions such as IIT Delhi and AIIMS Delhi on experimental research and sample analysis. Contributed to a project focused on the sustainable production of biodiesel using waste materials like discarded fats.
Achieved Distinction in my master’s in technology. Contributed to a project focused on the sustainable production of biodiesel using waste materials like discarded fats. This initiative, led by Dr. Kumar Gaurav—an esteemed faculty member at Amity University, Gurugram—explored innovative methods for converting waste into alternative fuel sources.
Amity University
Bachelor of Technology, Biotechnology
Activities and societies: Developed high-quality academic content by responding to student queries with original answers for online platforms and creating study materials for international publications. Ensured accuracy and clarity through careful proofreading and editing. This role strengthened my skills in academic writing, content creation, and quality assurance during a university internship.
Studied Biotechnology, gaining foundational knowledge in the field. Developed high-quality academic content by responding to student queries with original answers for online platforms and creating study materials for international publications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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