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Customer Service Manager focused on enhancing customer satisfaction and efficiency.
Experience
Customer Service Manager
Chatkyc
Jun 2024 - Present (1 year 5 months)
Customer Service Advisor
The Recruitment Co/Novacroft
Jun 2023 - Oct 2023 (4 months)
Ride Operator/Kitchen Staff
The Beach, Brent Cross
May 2021 - Sep 2021 (4 months)
Math/English Tutor
Kumon
Sep 2017 - Sep 2019 (2 years)
Experienced sales and customer care professional with over 13 years.
Experience
Stock Controller/Supervisor
Globacom Limited
Jul 2012 - Present (13 years 4 months)
Customer Care Team Leader
Globacom Limited
Sep 2008 - Present (17 years 2 months)
Customer Service Representative
Reliable customer service professional with strong technical support skills.
Experience
Technical Support
IRECT INTERACTIONS,INC
Feb 2022 - Nov 2024 (2 years 9 months)
Customer Service
HARTE HANKS
Mar 2020 - Dec 2021 (1 year 9 months)
Sales Associate/Customer Service
CONCENTRIX
Feb 2018 - Nov 2019 (1 year 9 months)
Experienced customer service professional with a strong sales background.
Experience
Customer Support Specialist
Grover
Feb 2024 - Present (1 year 9 months)
Sales Expert
KPN Zwolle
Aug 2023 - Present (2 years 3 months)
Sales Expert
Experienced customer service representative skilled in high-volume support, scheduling, and CRM management.
Experience
Appointment Setter
Call Center Doctors
Aug 2025 - Present (3 months)
Customer Service Representative
Cruiser Brothers
Jan 2022 - Nov 2024 (2 years 10 months)
Enthusiastic sales associate with experience in customer service.
Experience
Sales Associate
Sam's Club
Jul 2024 - Present (1 year 4 months)
Visionary leader with 21+ years in consulting and business transformation.
Experience
Senior Partner/Advisor
Multiple companies
Jan 2024 - Present (1 year 10 months)
Business Consultant
Independent
Feb 2023 - Dec 2023 (10 months)
Director/Service Line Leader
KPMG
Jan 2020 - Jan 2023 (3 years)
Experienced HR professional with expertise in customer service and management.
Experience
HR Service Delivery
Accenture Services
Jul 2022 - Present (3 years 4 months)
Commercial Correspondent
F Recruitment
May 2019 - Apr 2020 (11 months)
Training Analyst
Société Générale
Sep 2018 - Apr 2019 (7 months)
Dedicated professional with extensive experience in customer service and management.
Experience
Business Administrator
Port Louis Marina Grenada LTD
Feb 2022 - Jan 2024 (1 year 11 months)
Reservation Manager
La Heliconia
Feb 2022 - Feb 2023 (1 year)
Front Desk Supervisor
Kalinago Beach Resort
Aug 2017 - Jan 2019 (1 year 5 months)
Customer service expert with extensive experience in diverse roles.
Experience
Turbotax Customer Service Expert
Teleperformance
Apr 2025 - Apr 2025 (0 months)
Gas Station Attendant
Stop and Go
Feb 2021 - Aug 2024 (3 years 6 months)
Pool Technician
Paradise Pools
Oct 2019 - Nov 2020 (1 year 1 month)
Detail-oriented business administration student with customer service expertise.
Experience
Intern
Pamantasan ng Lungsod ng Muntinlupa
Feb 2024 - Mar 2024 (1 month)
Customer Service Representative
Genpact Service LLC
May 2023 - Jul 2023 (2 months)
Quality Assurance Analyst
Teleperformance
Aug 2022 - Mar 2023 (7 months)
Dynamic professional with extensive experience in customer service.
Experience
Travel Assistant Consultant
The Blacksheep Agency
Sep 2024 - Present (1 year 2 months)
Administrative Assistant and Proofreader Expert
Lufthansa In Touch
Jun 2023 - Present (2 years 5 months)
Customer-focused retail and sales manager with strong communication, organization, and customer service skills.
Experience
Manager
Discount Tobacco
Feb 2022 - Present (3 years 9 months)
Customer Service Representative
U.S.A Grant Application
Sep 2020 - Jan 2022 (1 year 4 months)
Customer Service Representative
Proactive, highly available team member with strong communication skills.
Experience
Part-Timer
Subway
Jan 2024 - Jan 2024 (0 months)
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Dedicated food service professional with strong customer service skills.
Experience
Line/Prep cook
Food Service Company
Feb 2023 - Dec 2024 (1 year 10 months)
Sandwich artist/Cashier
Subway
Nov 2019 - Mar 2021 (1 year 4 months)
Customer-focused banking professional with strengths in operations, client service, and relationship management.
Experience
Assistant Manager
HDFC Bank
Feb 2023 - Jan 2024 (11 months)
Operations Analyst
NatWest Group
Dec 2015 - Jun 2022 (6 years 6 months)
Primary School Teacher
Pragya Public School
Detail-oriented accounts management professional with strong customer service skills.
Experience
Income Auditor Intern
Harolds Evotel
Jul 2023 - Present (2 years 4 months)
On-Call Food Server
Hapchan Petron NLEX
Aug 2022 - Feb 2023 (6 months)
Customer service and operations leader driving CSAT, retention, and efficient multichannel support.
Experience
Customer Service Representative
Paddywin Limited
Aug 2025 - Present (3 months)
Customer Service Agent
Kaizen Gaming Limited
Apr 2023 - Jul 2025 (2 years 3 months)
Customer Service Team Lead
Customer Service Manager | 12+ Years of Experience
Experience
Senior Support Manager
PropertyStack
Sep 2024 - Present (1 year 2 months)
Customer Care Manager
Voice, Daraz Kaymu P. Ltd. | Alibaba
May 2022 - Mar 2024 (1 year 10 months)
Jr. Customer Care Manager
I am an operations-focused administrative leader with 7+ years improving workflows and leading teams.
Experience
Assistant Branch Manager
Enterprise Rent-A-Car
Nov 2023 - Mar 2025 (1 year 4 months)
Management Assistant
Enterprise Rent-A-Car
Sep 2023 - Oct 2023 (1 month)
Management Trainee
Enterprise Rent-A-Car
Mar 2023 - Aug 2023 (5 months)
Globacom Limited
Sep 2006 - Present (19 years 2 months)
Administrative Officer
Canterbury Oil & Gas
Jan 2004 - Present (21 years 10 months)
Personal Assistant
National Youth Service Corp (NYSC)
Aug 2002 - Present (23 years 3 months)
Customer Service Representative
LIVESOPS
Mar 2017 - Aug 2017 (5 months)
Eneco Zwolle
Jun 2023 - Present (2 years 5 months)
Assistant Manager
Jumbo Zwolle
Jun 2023 - Present (2 years 5 months)
Sales Agent
Hudsons Bay Zwolle
Senior Manager & BTTP Leader
EY GDS
Oct 2017 - Jan 2020 (2 years 3 months)
Manager
EY GDS
Oct 2013 - Oct 2017 (4 years)
HR Management Analyst
BearingPoint
Jan 2018 - Aug 2018 (7 months)
Customer Service Representative
Conectys
Feb 2017 - Nov 2017 (9 months)
Sales Manager
Green DOT Services Grenada
Jan 2016 - Oct 2016 (9 months)
Assistant Manager
Solutions Call Centre Grenada
Jan 2016 - Oct 2016 (9 months)
Waiter
Don's Seafood
May 2017 - Aug 2019 (2 years 3 months)
File Clerk/Receptionist
Galloway Johnson Thompkins Burr and Smith
Jan 2013 - Apr 2017 (4 years 3 months)
Customer Service Representative
Teleperformance
Sep 2020 - Sep 2022 (2 years)
Customer Service Representative
Lufthansa In Touch
Aug 2022 - Present (3 years 3 months)
Customer Service Consultant
South African 2nd Hand Shop
Nov 2017 - Present (8 years)
Customer Service Assistant
MTN-Congo
Feb 2012 - Present (13 years 9 months)
Angi
Feb 2019 - Sep 2020 (1 year 7 months)
May 2014 - Oct 2015 (1 year 5 months)
Summer Intern
HDFC Asset Management Company Ltd
May 2013 - Jun 2013 (1 month)
Multichoice Nigeria Limited
May 2017 - Mar 2023 (5 years 10 months)
Medical Sales Representative
JIL Nigeria Ltd
Feb 2011 - Jan 2012 (11 months)
Voice, Daraz Kaymu P. Ltd. | Alibaba
May 2020 - Apr 2022 (1 year 11 months)
Outbound Team Lead
Voice, Daraz Kaymu P. Ltd. | Alibaba
Jun 2019 - Apr 2020 (10 months)
Center Lead
Smart Telecom P. Ltd.
May 2018 - Jul 2019 (1 year 2 months)
Member Services Representative
Alberta Pensions Services
Jun 2021 - Aug 2022 (1 year 2 months)
Customer Service Rep I
MacEwan University
Jun 2018 - Aug 2020 (2 years 2 months)