Alisha John
@alishajohn
I am a customer service and project manager focused on client success.
PakistanWhat I'm looking for
I am a motivated, results-oriented customer service and project management professional with a strong focus on client satisfaction. I bring experience leading teams, handling accounts, and improving support operations across email and chat channels.
As Manager — Customer Services, I led teams to improve service delivery, developed policies, and monitored satisfaction metrics while contributing content to the company website. Previously as a Project Manager, I defined project scope, managed budgets, assembled cross-functional teams, and delivered software products on schedule.
I hold a BBA in HR and seek roles where I can lead teams, streamline processes, and drive measurable improvements in customer experience.
Experience
Work history, roles, and key accomplishments
Manager - Customer Services
Zenith Squad
Jan 2023 - Present (2 years 8 months)
Led the customer service team at Zenith Squad, managing multi-channel inquiries and implementing policies, hiring and training to improve service standards and monitor customer satisfaction metrics.
Project Manager
Technado
May 2022 - Dec 2022 (7 months)
Managed cross-functional software projects, defining scope with clients and executives and delivering products on time and within budget while overseeing testing and post-launch performance monitoring.
Email and Chat Support Specialist
TRG - IBEX Global
Jun 2020 - Mar 2021 (9 months)
Provided prompt email and chat support, documented and resolved customer issues, maintained SLAs and implemented process improvements to increase satisfaction.
Operations Intern
Soneri Bank
Supported banking operations during a 4-week internship, assisting with operational tasks and documentation to improve process understanding and efficiency.
Education
Degrees, certifications, and relevant coursework
NENewports Institute of Communications and Economics
Bachelor of Business Administration, Human Resources
2020 - 2024
Bachelor of Business Administration (Human Resources) program focused on HR management and organizational behavior, completed in 2024.
St. Joseph's College for Women
Intermediate of Commerce, Commerce
2016 - 2018
Completed Intermediate of Commerce with coursework in accounting, economics, and business studies from 2016 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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