Open to opportunities

Nourhan Ahmed

@nourhanahmed

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Customer service professional with strong communication and technical skills.

Germany

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What I'm looking for

I am looking for a role that values communication and offers growth opportunities.

My name is Nourhan Ahmed, and I am a dedicated customer service professional with extensive experience in various roles, including call center operations and retail sales. I have honed my skills in communication and problem-solving, ensuring that I provide exceptional service to clients and customers alike.

Throughout my career, I have worked with renowned companies such as Vodafone and O2, where I developed a strong understanding of customer needs and the importance of effective communication. My background in translation and languages has further enhanced my ability to connect with diverse clients, making me a valuable asset in any customer-facing role.

I am passionate about leveraging technology to improve customer experiences and have gained proficiency in various software tools, including CRM systems and remote working applications. I thrive in team environments and am always eager to learn and adapt to new challenges.

Experience

Work history, roles, and key accomplishments

Online Customer Service Training

Digitaldurchstarter GbR

Jun 2025 - Jun 2025 (0 months)

Completed a continuing education program focused on online customer service. Gained expertise in communication techniques and various online tools essential for digital customer interaction.

Customer Service Customer Support

Call-Center Agent

Universitätsklinikum Tübingen

Mar 2025 - Present (4 months)

Managed high-volume call center operations, including call routing and information dissemination for general and medical inquiries. Provided first-level support for internal and external requests, ensuring effective communication with patients, staff, and partners.

Call Center Operations Customer Service

Sales Assistant & Customer Advisor

KiK

Sep 2024 - Present (10 months)

Provided sales and customer advisory services, ensuring customer satisfaction. Managed daily retail operations and assisted customers with product selections.

Sales Customer Advisory Retail Operations Customer Service Product Knowledge

Sales & Service Representative

O2 Shop

Sep 2023 - Present (1 year 10 months)

Handled sales of O2 services and mobile devices, processed service requests, and managed complaints. Executed cash transactions and managed inventory for incoming and outgoing goods.

Sales Customer Service Inventory Management Mobile

International Account Senior Adviser

Vodafone International Service

Apr 2013 - Present (12 years 3 months)

Served as an International Account Senior Adviser, managing customer relations across multiple channels including app-chat, email, hotline, and enterprise teams. Provided technical solutions and managed internet line and contract orders.

Customer Relationship Management Technical Support Sales Contract Management Problem Solving International Accounts

Customer Service & Sales Representative

Utopia (Hueber Verlag Publisher)

Jan 2012 - Present (13 years 6 months)

Resolved customer issues and provided comprehensive customer support. Managed sales activities and ensured customer satisfaction.

Customer Service Problem Solving Sales Customer Support Client Relations

Education

Degrees, certifications, and relevant coursework

Gymnasium

Abitur, General Studies

Completed secondary education with a focus on general subjects, preparing for higher education. Achieved the Abitur qualification, demonstrating readiness for university studies.

Misr University for Sciences and Technology

Bachelor in Art, Languages and Translation, Art, Languages and Translation

Studied a comprehensive curriculum in arts, languages, and translation. Gained proficiency in various languages and developed strong translation skills.