Arjun Nair
@arjunnair1
Client-focused operations professional driving service excellence and process improvements.
IndiaWhat I'm looking for
I am a dedicated, process-oriented professional with over 4 years of experience in client servicing, operations support, sales and financial process management. I specialize in coordinating cross-functional teams, managing customer queries, and maintaining high service quality standards.
My experience spans banking, insurance, and project-based customer success roles where I handled onboarding, escalations, documentation, and MIS reporting. I leverage MS Excel, Power BI, SQL and CRM systems to track workflows, support compliance and deliver measurable process improvements.
I have served as a primary customer contact for policy servicing, supported underwriting and operations, and acted as the bridge between clients, vendors and project teams to ensure timely delivery and long-term client satisfaction.
Experience
Work history, roles, and key accomplishments
Senior Financial Services Manager
ICICI Prudential Life Insurance
Apr 2025 - Present (6 months)
Served as primary point of contact for branch customers, managing policy servicing, documentation, and post-sales support while coordinating operations, underwriting, and service teams to ensure timely policy issuance and claims processing.
Customer Success & Operations Executive
Gameflix Innovations
Aug 2021 - Apr 2025 (3 years 8 months)
Coordinated client onboarding and service delivery for turf construction projects, managed operational documentation and invoices, handled escalations, and drove process improvements based on client feedback to ensure timely project completion.
Education
Degrees, certifications, and relevant coursework
Sree Chitra Thirunal College of Engineering
Bachelor of Technology, Mechanical Engineering
2014 - 2018
Completed a B. Tech in Mechanical Engineering focusing on core mechanical engineering principles and practical coursework.
SIES College of Arts, Commerce & Science
12th Grade, Higher Secondary
2011 - 2013
Completed higher secondary education (12th grade) with coursework in arts, commerce, and science as part of pre-university studies.
SM Shetty High School & Junior College
10th Grade, Secondary Education
2010 - 2011
Completed secondary education (10th grade) demonstrating foundational academic performance.
Availability
Location
IndiaAuthorized to work in
Job categories
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