Aaminah Mahmood
@aaminahmahmood
Motivated customer service professional with strong problem-solving skills.
What I'm looking for
I am a highly motivated and hardworking individual with a strong work ethic, eager to engage fully in my roles. My experience spans various customer service positions, where I have honed my skills in communication, problem-solving, and customer relations. I take pride in my ability to listen attentively and address customer needs effectively.
In my most recent role as a Customer Representative at Diligenta, I assist clients with their life assurance policies, providing essential information and support. My previous experiences at Hotpoint and Whsmith have equipped me with the skills to handle customer inquiries, manage complaints, and ensure a positive customer experience. I am committed to adhering to guidelines and delivering high-quality service in every interaction.
Experience
Work history, roles, and key accomplishments
Customer Representative
Diligenta
Oct 2023 - Present (1 year 10 months)
Assisted clients with their life assurance policies, providing comprehensive information and support. Handled sensitive calls related to surrenders, complaints, and bereavements.
Customer Advisor
Hotpoint
Nov 2022 - Oct 2023 (11 months)
Managed appointment bookings and coordinated with engineers for service calls. Assisted customers with their enquiries and effectively handled complaints to ensure satisfaction.
Customer Assistant
Whsmith
Nov 2021 - Jan 2022 (2 months)
Responsible for stocking shelves, scanning items, and removing expired products. Provided assistance to customers and accurately added information to the system.
Education
Degrees, certifications, and relevant coursework
Peterborough Regional College
Diploma, Business
2020 - 2023
Undertook comprehensive studies in Business, developing key skills in various aspects of business operations and management.
Thomas Deacon Academy
GCSEs, Multiple Subjects
2015 - 2020
Completed studies in English, Maths, and Textiles, demonstrating a strong foundation in core academic subjects and practical skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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