AM
Open to opportunities

Aaminah Mahmood

@aaminahmahmood

Motivated customer service professional with strong problem-solving skills.

United Kingdom
Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive and dynamic environment, with opportunities for growth and development.

I am a highly motivated and hardworking individual with a strong work ethic, eager to engage fully in my roles. My experience spans various customer service positions, where I have honed my skills in communication, problem-solving, and customer relations. I take pride in my ability to listen attentively and address customer needs effectively.

In my most recent role as a Customer Representative at Diligenta, I assist clients with their life assurance policies, providing essential information and support. My previous experiences at Hotpoint and Whsmith have equipped me with the skills to handle customer inquiries, manage complaints, and ensure a positive customer experience. I am committed to adhering to guidelines and delivering high-quality service in every interaction.

Experience

Work history, roles, and key accomplishments

HO

Customer Advisor

Hotpoint

Nov 2022 - Oct 2023 (11 months)

Managed appointment bookings and coordinated with engineers for service calls. Assisted customers with their enquiries and effectively handled complaints to ensure satisfaction.

Education

Degrees, certifications, and relevant coursework

PC

Peterborough Regional College

Diploma, Business

2020 - 2023

Undertook comprehensive studies in Business, developing key skills in various aspects of business operations and management.

TA

Thomas Deacon Academy

GCSEs, Multiple Subjects

2015 - 2020

Completed studies in English, Maths, and Textiles, demonstrating a strong foundation in core academic subjects and practical skills.

Tech stack

Software and tools used professionally

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Aaminah Mahmood - Customer Representative - Diligenta | Himalayas