Open to opportunities

WINNIE MAUNCHO

@winniemauncho

Message

Dedicated customer service representative with strong communication skills.

Kenya

Message

What I'm looking for

I am looking for a role that values strong communication and teamwork, with opportunities for growth and development.

I am a dedicated professional with two years of experience as a customer service representative at a call center and one year as a student teacher. My role at CCI Call Center Kenya has allowed me to efficiently handle calls, text messages, and emails from clients, providing effective solutions to their inquiries.

Throughout my career, I have honed my organizational skills, attention to detail, and excellent communication abilities. I am proficient in utilizing social media platforms to enhance customer engagement and ensure smooth communication. My commitment to delivering exceptional service has been recognized, as I was awarded Top Customer Representative in 2025.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

CCI Call Center Kenya

Mar 2023 - Present (2 years 3 months)

Provided excellent customer service to clients by handling calls, text messages, and emails. Maintained and updated client records while ensuring smooth communication and resolution of customer inquiries.

Customer Service Communication Data Entry Problem Solving Negotiation Time Management Teamwork

Education

Degrees, certifications, and relevant coursework

University

Bachelor of Education in Arts, English and Literature

Studied English and Literature, gaining a strong foundation in educational theories and practices. Developed excellent communication, organizational, and problem-solving skills applicable to various professional settings.