brianna floyd
@briannafloyd
Customer service professional with strong data entry and communication skills.
What I'm looking for
I'm a dedicated customer service professional with a strong background in data management and communication. My experience as a brand ambassador has honed my ability to engage with customers effectively, answering product-related questions and promoting brand awareness through informative interactions. I thrive in environments where I can leverage my skills to enhance customer satisfaction and drive brand loyalty.
In my role as an estate manager, I have demonstrated my organizational skills by managing estate operations and coordinating with vendors to ensure that all resident and guest needs are met with professionalism. My previous experience at Verizon further solidified my customer service abilities, where I consistently met sales goals while providing personalized solutions to customers. I am passionate about delivering high-quality service and am always looking for ways to improve the customer experience.
Experience
Work history, roles, and key accomplishments
Brand Ambassador
Brand Ambassador
Jan 2023 - Present (2 years 5 months)
Assisted customers by answering product-related questions, guiding them through searches, and promoting brand awareness through helpful, informative, and engaging interactions online and in person.
Estate Manager
Estate Management
Oct 2021 - Present (3 years 8 months)
Provided high-level customer service by managing estate operations, coordinating with vendors, and ensuring all resident and guest needs were met with professionalism and attention to detail.
Customer Service Representative
Verizon
Mar 2017 - Present (8 years 3 months)
Assisted customers with account inquiries, device support, and service plans. Delivered personalized solutions, promoted products, and consistently met sales goals while providing excellent customer service.
Education
Degrees, certifications, and relevant coursework
Santa Monica College
Associates in Science, Science
Completed coursework towards an Associates in Science degree.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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