Open to opportunities

Ιωαννα Δραγκιδου

@0001484

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Philosophy student driven, creative, customer-focused with strong communication skills.

Greece

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What I'm looking for

I seek roles in customer-facing or support environments that value teamwork, creativity, and opportunities to grow professionally while contributing reliable, service-oriented work.

I am a philosophy student at the University of Ioannina with hands-on experience in customer service, hospitality, and promotions. I deliver high-quality results, think creatively to solve problems, and adapt quickly in dynamic team environments while managing individual responsibilities precisely.

I have worked in multiple roles including waitress, promoter, and customer-service positions across hospitality and outsourcing settings, demonstrating strong communication, initiative, and reliability. I hold certifications in German and English and seek opportunities to apply my interpersonal strengths and creativity in roles that value collaboration and professional growth.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

ICAP Outsourcing Solutions

Jan 2024 - Mar 2025 (1 year 2 months)

Handled customer interactions and support tasks for ICAP Outsourcing Solutions from January 2024 to March 2025, improving response efficiency and supporting client services.

Customer Service Communication CRM Multitasking Problem Solving

Waitress

Sinodos Cafe Bar

Nov 2023 - Jul 2024 (8 months)

Provided front-of-house service at a cafe bar in Ioannina from November 2023 to July 2024, managing orders, customer interactions, and contributing to smooth shift operations.

Customer Service POS Multitasking Teamwork Communication

Waitress

Loukoumama

Jan 2022 - Dec 2023 (1 year 11 months)

Delivered customer service and table support at a local establishment during 2022–2023, maintaining service standards and assisting with busy service operations.

Customer Service Point of Sale Multitasking Teamwork Time Management

Waitress

Padron

Oct 2020 - Apr 2022 (1 year 6 months)

Worked front-of-house service providing customer care and order management across multiple periods (Oct 2020–Sep 2021 and Mar 2022–Apr 2022), supporting busy shifts and ensuring service quality.

Customer Service Order Taking Cash Handling Multitasking Teamwork Communication

Promoter

IQ Parfume

Feb 2022 - Mar 2022 (1 month)

Promoted fragrance products and engaged customers during short-term campaigns in Ioannina (Feb 2022–Mar 2022), driving brand awareness and in-store interest.

Promotions And Campaigns Customer Engagement Sales Support Communication

Waitress

Beach Bar Ciel

Jul 2020 - Sep 2020 (2 months)

Provided table service and customer support at a beachfront bar during summer season, handling high-volume service from July 2020 to September 2020 and maintaining positive guest satisfaction.

Customer Service Cash Handling POS Multitasking Teamwork Time Management