Jolly Sampson

I am a customer service representative experienced in supporting clients across phone, chat, email, and video, with hands-on experience in onboarding, complaint resolution, and maintaining accurate service records. I work reliably in remote and on-site environments, collaborating with technical and administrative teams to improve service delivery while keeping clear communication and dependable follow-up.

In my current role as Assistant Control Officer at Grace Garden Apartment, I manage resident inquiries and service requests, coordinate meetings and inspections, track payments and compliance, and use tools like Jira to simulate ticketing workflows from intake to resolution. I am committed to timely responses, organized work habits, and continuous learning—pursuing IT and helpdesk certifications to strengthen my technical support and documentation skills.