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IT support specialist delivering reliable technical solutions and uptime.
Experience
IT Support Specialist
Teleperformance
Jan 2018 - Jan 2024 (6 years)
Network Administrator Intern
PLDT
Jan 2016 - Jan 2017 (1 year)
FMProactive technical support specialist with strong troubleshooting skills.
Experience
IT Support Technician
Ministry of Mining, Blue Economy and Maritime Affairs
Jan 2023 - Present (2 years 10 months)
Experienced customer service specialist focused on non-voice support and complaints.
Experience
Senior Customer Service Specialist
Etisalat Misr
Jan 2014 - Present (11 years 10 months)
Customer Service Representative
Vodafone Egypt
Jan 2009 - Jan 2014 (5 years)
KNExperienced IT support specialist focused on 2nd/3rd line troubleshooting and customer success.
Experience
IT Support Specialist
DMI
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OBSenior IT Technical Agent with expertise in customer support and fintech.
Experience
Senior Customer Support Specialist
Leading Global Fintech Platform
Jun 2024 - Present (1 year 5 months)
WEIT Technician
WebTool.ma
Jul 2020 - May 2024 (3 years 10 months)
MMExperienced IT Support Specialist dedicated to excellent customer service.
Experience
IT Support Officer
Innovadel Technologies
Jun 2022 - Present (3 years 5 months)
IT Officer
24Seven
Jun 2021 - May 2022 (11 months)
Customer support specialist skilled in e-commerce platforms, ticketing systems, and logistics coordination.
Experience
Customer Support Specialist
Jamoona
Aug 2023 - Present (2 years 3 months)
MBExperienced IT Support Specialist with a focus on user satisfaction.
Experience
Senior Computer User Support Specialist
Agile Defense
Apr 2021 - Present (4 years 7 months)
Microsoft 365 Premiere Support Technician II
Zones Nfrastructure
Oct 2020 - Present (5 years 1 month)
HBExperienced IT Support Specialist with over 20 years in technology.
Experience
IT Support Specialist
Shrewsbury Public Schools
Jan 2014 - Present (11 years 10 months)
Helpdesk Support Specialist
Bowditch & Dewey, LLP
Jan 2006 - Present (19 years 10 months)
Senior technical support specialist driving faster resolution and stronger engineering–support collaboration.
Experience
LLSenior Technical Escalation Specialist
LinkedIn Learning
Apr 2024 - Present (1 year 7 months)
LLTechnical Services Manager
LinkedIn Learning
Mar 2023 - Apr 2024 (1 year 1 month)
ELResults-driven IT professional with 12+ years of experience.
Experience
IT Engineer
Persimmon Technologies
Jan 2023 - Present (2 years 10 months)
Help Desk Support Analyst
Feeney Brothers Utility Services
Jan 2022 - Jan 2023 (1 year)
IT Support Specialist
Tri-Town School Union
KSI am Software Tech Support Specialist. Expertise in servers, firewalls,networking, system admin.
Experience
ISSenior Desktop Engineer
ING Business Shared Services
Aug 2020 - Present (5 years 3 months)
Senior customer service specialist driving user satisfaction and operational excellence.
Experience
Senior Customer Service Specialist
TDCX Singapore Pte Ltd
Oct 2024 - Present (1 year 1 month)
Content Moderator
Bytedance Pte Ltd
Aug 2022 - Sep 2024 (2 years 1 month)
Tier 2 Customer Service Executive
BACustomer Support Specialist with 4+ years improving SaaS, healthcare, fintech, and eCommerce support.
Experience
Senior Customer Support Specialist
World Leaves
Jan 2024 - Present (1 year 10 months)
IT support professional specializing in executive support, stakeholder engagement, and systems management.
Experience
IT Support Analyst
NRW Pty Limited
Aug 2023 - Present (2 years 3 months)
Service Desk Specialist
Netlink Group
Dec 2022 - Jul 2023 (7 months)
TLIT Support Officer
Telstra Corporation Limited
Experienced IT support specialist with strong desktop, service desk, and basic networking skills.
Experience
Desktop Support Engineer
Vumela IT
Apr 2025 - Aug 2025 (4 months)
IT Support Technician
Outworx
Jan 2024 - Apr 2025 (1 year 3 months)
Servicedesk Analyst
Outworx
May 2022 - Jan 2024 (1 year 8 months)
Customer-focused senior service specialist driving quality and operational improvements.
Experience
WAL1 Senior Specialized Service Agent
Wayfair
Jul 2021 - Present (4 years 4 months)
WAL1 Large Parcel Specialized Support
Wayfair
Jul 2020 - Jan 2021 (6 months)
Dedicated IT professional with expertise in application setup and support.
Experience
Senior Calc Engine Specialist
AON Hewitt
Nov 2012 - Mar 2015 (2 years 4 months)
Contractual Setup Specialist
AON Hewitt
Mar 2012 - Nov 2012 (8 months)
MCA Intern
Infosys
Jan 2011 - Sep 2011 (8 months)
Dedicated IT Support Specialist with 4+ years of experience.
Experience
IT Support Specialist
SportyBet Limited
Jan 2022 - Present (3 years 10 months)
IT Assistant
Afreeken Technology Limited
Jan 2020 - Nov 2021 (1 year 10 months)
ICT Helpdesk Assistant
UAP Old Mutual
Apr 2019 - Dec 2019 (8 months)
I am a detail-oriented customer support specialist delivering high-satisfaction resolutions and process improvements.
Experience
Customer Support Specialist
ABC Tech Solutions
Mar 2020 - Dec 2023 (3 years 9 months)
IT Technician
Morocco Coating & Corrosion Consulting (M3C)
Jul 2016 - Jul 2020 (4 years)
Technical Operations Engineer II
Mindshift Technologies (A Ricoh Company)
Nov 2018 - Present (7 years)
Technical Operations Engineer I
Mindshift Technologies (A Ricoh Company)
Jul 2017 - Present (8 years 4 months)
Legal Secretary, Litigation
Bowditch & Dewey, LLP
Jan 2001 - Present (24 years 10 months)
Senior Secretary
Blue Cross Blue Shield of Florida
Jan 2000 - Present (25 years 10 months)
Senior Secretary
Biogen, Inc.
Jan 1998 - Present (27 years 10 months)
Technical Escalation Specialist
LinkedIn Learning
Feb 2015 - Mar 2023 (8 years 1 month)
Technical Support Specialist
Lynda.com
Aug 2010 - Jul 2015 (4 years 11 months)
Jan 2020 - Jan 2022 (2 years)
Network Operations Technician
Cotiviti
Jan 2012 - Jan 2022 (10 years)
Scicom MSC Berhad
Dec 2019 - Aug 2022 (2 years 8 months)
Customer Service Executive
Scicom MSC Berhad
Dec 2019 - Aug 2022 (2 years 8 months)
Customer Operations Associate
Reliance Health
Jan 2022 - Present (3 years 10 months)
Senior Customer Support Specialist
Reliance Health
Jan 2022 - Present (3 years 10 months)
Technical Support Specialist
Patricia Technologies
Jan 2020 - Present (5 years 10 months)
Technical Support Specialist
Tek Expert Nigeria
Jan 2018 - Present (7 years 10 months)
Mar 2022 - Jul 2022 (4 months)
IT Support Officer
Aussie Broadband
Oct 2021 - Mar 2022 (5 months)
1st Line Customer Advisor
British Telecoms
Mar 2017 - Mar 2021 (4 years)
