Fernalyn Mae Buendia

Detail-oriented IT professional with hands-on experience in desktop support, IT operations, and technical troubleshooting across corporate and client-based environments. Proven ability to diagnose and resolve hardware, software, operating system, and network issues while delivering efficient end-user support. Experienced in Windows OS deployment, application installation, asset management, and Active Directory user administration. Adept at using ticketing and remote support tools to maintain service quality and system reliability. With a foundation in web development and modern web technologies, I bring strong technical adaptability, problem-solving skills, and a commitment to continuous learning in fast-paced IT environments.

Key Skills:
✔️ Desktop & End-User Technical Support
✔️ Hardware & Software Troubleshooting
✔️ Windows 10/11 Installation, Configuration & Support
✔️ Application Deployment & Updates
✔️ Network Support (LAN, Wi-Fi, VPN)
✔️ Active Directory User Account Management
✔️ IT Asset Management & Inventory Tracking
✔️ Ticketing Systems & Incident Management
✔️ Remote Support & Troubleshooting
✔️ Microsoft 365 & Outlook Support
✔️ Printer, Peripheral & Desktop Setup
✔️ Basic macOS Support
✔️ Backup & Recovery Procedures
✔️ Web Fundamentals (HTML, CSS, JavaScript, ReactJS)
✔️ Strong Communication & Customer Service Skills
✔️ Time Management & Problem-Solving Abilities
✔️ Ability to adapt to new technologies and learn quickly

I am confident that my skills and experience make me a valuable asset to any employer looking for a dedicated and talented IT Support Specialist. I am eager to bring my expertise to your team and contribute to the success of your organization.