Mubarak Badmus

I am a customer-focused IT and client support professional with hands-on experience supporting Windows-based systems, troubleshooting hardware and software issues, and assisting end users in both on-site and remote environments. I hold Google IT Support and Cybersecurity certifications and emphasize clear, empathetic communication and accurate documentation.

In security-focused and support roles I have monitored systems for anomalies, maintained clear operational reports, and translated technical findings into non-technical language for stakeholders. I have practical experience diagnosing and resolving OS, hardware, and software problems, installing and configuring systems, and delivering positive customer interactions.

I supplement my support experience with self-initiated projects using SQL and Excel to analyze data and create straightforward reports. I seek to bring a calm, solution-oriented approach and strong attention to detail to a team-focused IT support or security operations role.