Karina Del Campo
@karinadelcampo
Service-focused IT Support Specialist with expertise in technical troubleshooting.
What I'm looking for
As an IT Support Specialist, I am dedicated to providing exceptional service in both remote and guest-facing technical roles. My experience spans troubleshooting hardware, software, Wi-Fi, and streaming systems, particularly within hospitality environments. I pride myself on my ability to support users through various channels, including phone, email, chat, and in-person interactions, ensuring smooth operations and positive experiences for all users.
Currently, I am working as a Technical Support Analyst at ClearNet Services, where I provide remote and in-person support for software and connectivity issues. My role involves logging tickets in Jira, coordinating with the IT team, and resolving critical tech requests. Previously, I served as a Systems Support Officer at Zions Bancorporation, where I managed Active Directory accounts and delivered remote technical support under tight SLAs. I am passionate about leveraging my skills to enhance user experiences and streamline technical processes.
Experience
Work history, roles, and key accomplishments
Technical Support Analyst
ClearNet Services
Nov 2023 - Present (1 year 8 months)
Provided remote and in-person support for software, Wi-Fi connectivity, and printer issues, ensuring smooth operations. Troubleshot remote user login, VPN, and Microsoft 365 problems via TeamViewer, logging and escalating critical issues in Jira.
Systems Support Officer
Zions Bancorporation
May 2022 - Nov 2023 (1 year 6 months)
Delivered remote technical support, including password resets, MFA, and device connectivity issues. Managed Active Directory accounts, permissions, and onboarded new users while adhering to strict SLAs.
Data Processor
Maximus Inc.
Jan 2021 - May 2022 (1 year 4 months)
Resolved Citrix login issues and basic workstation problems, ensuring seamless access for users. Assisted new hires with device setup and system configuration, documenting all support actions while adhering to privacy policies.
Education
Degrees, certifications, and relevant coursework
Colorado State University Global
Bachelor of Science, Cybersecurity
Currently pursuing a Bachelor of Science in Cybersecurity. Expected to graduate in May 2024.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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