Karina Del Campo

As an IT Support Specialist, I am dedicated to providing exceptional service in both remote and guest-facing technical roles. My experience spans troubleshooting hardware, software, Wi-Fi, and streaming systems, particularly within hospitality environments. I pride myself on my ability to support users through various channels, including phone, email, chat, and in-person interactions, ensuring smooth operations and positive experiences for all users.

Currently, I am working as a Technical Support Analyst at ClearNet Services, where I provide remote and in-person support for software and connectivity issues. My role involves logging tickets in Jira, coordinating with the IT team, and resolving critical tech requests. Previously, I served as a Systems Support Officer at Zions Bancorporation, where I managed Active Directory accounts and delivered remote technical support under tight SLAs. I am passionate about leveraging my skills to enhance user experiences and streamline technical processes.