Karina Del CampoKC
Open to opportunities

Karina Del Campo

@karinadelcampo

Service-focused IT Support Specialist with expertise in technical troubleshooting.

United States
Message

What I'm looking for

I am looking for a role that values customer service and offers opportunities for growth in IT support.

As an IT Support Specialist, I am dedicated to providing exceptional service in both remote and guest-facing technical roles. My experience spans troubleshooting hardware, software, Wi-Fi, and streaming systems, particularly within hospitality environments. I pride myself on my ability to support users through various channels, including phone, email, chat, and in-person interactions, ensuring smooth operations and positive experiences for all users.

Currently, I am working as a Technical Support Analyst at ClearNet Services, where I provide remote and in-person support for software and connectivity issues. My role involves logging tickets in Jira, coordinating with the IT team, and resolving critical tech requests. Previously, I served as a Systems Support Officer at Zions Bancorporation, where I managed Active Directory accounts and delivered remote technical support under tight SLAs. I am passionate about leveraging my skills to enhance user experiences and streamline technical processes.

Experience

Work history, roles, and key accomplishments

CS
Current

Technical Support Analyst

ClearNet Services

Nov 2023 - Present (1 year 8 months)

Provided remote and in-person support for software, Wi-Fi connectivity, and printer issues, ensuring smooth operations. Troubleshot remote user login, VPN, and Microsoft 365 problems via TeamViewer, logging and escalating critical issues in Jira.

MI

Data Processor

Maximus Inc.

Jan 2021 - May 2022 (1 year 4 months)

Resolved Citrix login issues and basic workstation problems, ensuring seamless access for users. Assisted new hires with device setup and system configuration, documenting all support actions while adhering to privacy policies.

Education

Degrees, certifications, and relevant coursework

Colorado State University Global logoCG

Colorado State University Global

Bachelor of Science, Cybersecurity

Currently pursuing a Bachelor of Science in Cybersecurity. Expected to graduate in May 2024.

Tech stack

Software and tools used professionally

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Karina Del Campo - Technical Support Analyst - ClearNet Services | Himalayas