Open to opportunities

Matthew Lindsey

@matthewlindsey

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IT support specialist delivering high customer satisfaction and efficient technical solutions.

United States

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What I'm looking for

I seek a collaborative role where I can provide technical support, improve processes, coach teams, and drive high customer satisfaction.

I am an IT support specialist with experience resolving hardware, software, and network issues while maintaining high user satisfaction and efficient operations.

At Liveops, I provide technical support across platforms like Salesforce, Azure, Active Directory, and Google Workspace, and I maintain a 98% satisfaction rate by promptly addressing inquiries through multiple help-desk systems.

Previously I led customer service teams, developed Salesforce reporting that improved satisfaction, coached representatives to increase monthly CSAT, and created training materials that reduced onboarding time by 15%.

I am proficient with macOS, Adobe Creative Suite, Tableau, Airtable, Excel, JIRA, and collaboration tools such as Slack and Zoom; I focus on streamlining processes, secure access management, and cross-functional collaboration to enhance user experience.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Liveops, Inc.

Mar 2025 - Present (10 months)

Provides technical support resolving hardware, software, and network issues while maintaining a 98% satisfaction rate and managing secure access in Active Directory and Azure.

Salesforce Azure Active Directory Google Workspace Help Desk Jira Slack Zoom

Customer Service Team Leader

Liveops, Inc.

Aug 2020 - Mar 2025 (4 years 7 months)

Led a customer service team and improved satisfaction by 10% via a custom Salesforce agent report while driving monthly CSAT gains of 3% through coaching and quality oversight.

Salesforce Coaching Quality Assurance Adobe Creative Suite Tableau Airtable Excel Active Directory Zoom

Office Manager

See The Sea Rx

Feb 2020 - Feb 2022 (2 years)

Streamlined office operations by automating client correspondence and record tracking, managed electronic customer records and logistics to improve billing accuracy and delivery verification.

Office Management Records Management Billing Logistics Coordination Process Automation Inventory Management Customer Service

Desktop Support Specialist

Kelly Services

Apr 2018 - Nov 2019 (1 year 7 months)

Provided macOS hardware and software support, managed device inventory and licensing, and created user guides and KB articles to improve support efficiency.

MacOS Troubleshooting Inventory Management Software Licensing Knowledge Base SOPs Technical Support

Instructional Designer

SYKES

Jul 2015 - Sep 2017 (2 years 2 months)

Designed and maintained telecommunications training materials and e-learning in LMS, reducing onboarding time by 15% and aligning content with compliance and industry best practices.

Instructional Design LMS Curriculum Development E Learning Training Delivery Telecommunications