Open to opportunities

Olaoluwa Agbato

@olaoluwaagbato

Message

Senior technical support professional focused on fast issue resolution and excellent customer experience.

Canada

Message

What I'm looking for

I seek a customer-focused support role where I can resolve complex technical issues, deliver user training, improve processes, and grow into technical leadership.

I am a Senior Technical Support Representative with over three years of hands-on experience resolving desktop, laptop, mobile, and enterprise application issues. I consistently achieved a 95% first-contact resolution rate, supported 200+ users in helpdesk environments, and contributed to knowledge-base documentation and process improvements.

I excel at translating technical concepts for non-technical users, delivering remote troubleshooting and user training, and maintaining high CSAT and quality scores. I hold CompTIA A+ and Microsoft 365 Fundamentals certifications and bring a customer-focused, security-conscious approach to support and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Representative

Current

Concentrix

Oct 2025 - Present (3 months)

Delivered technical support for macOS, iOS, and iPadOS devices, meeting KPIs (CSAT, AHT, FCR) through efficient troubleshooting, remote screen-sharing, and clear customer communication.

MacOS iOS Customer Service Escalation Management

Senior Technical Support Rep

Transcom Worldwide

Jun 2024 - Sep 2025 (1 year 3 months)

Provided first-level technical support to 200+ users, achieving a 95% first-contact resolution rate by diagnosing and resolving desktop, laptop, and enterprise application issues and maintaining knowledge-base documentation.