Olaoluwa Agbato
@olaoluwaagbato
Senior technical support professional focused on fast issue resolution and excellent customer experience.
CanadaWhat I'm looking for
I am a Senior Technical Support Representative with over three years of hands-on experience resolving desktop, laptop, mobile, and enterprise application issues. I consistently achieved a 95% first-contact resolution rate, supported 200+ users in helpdesk environments, and contributed to knowledge-base documentation and process improvements.
I excel at translating technical concepts for non-technical users, delivering remote troubleshooting and user training, and maintaining high CSAT and quality scores. I hold CompTIA A+ and Microsoft 365 Fundamentals certifications and bring a customer-focused, security-conscious approach to support and operational efficiency.
Experience
Work history, roles, and key accomplishments
Delivered technical support for macOS, iOS, and iPadOS devices, meeting KPIs (CSAT, AHT, FCR) through efficient troubleshooting, remote screen-sharing, and clear customer communication.
Senior Technical Support Rep
Transcom Worldwide
Jun 2024 - Sep 2025 (1 year 3 months)
Provided first-level technical support to 200+ users, achieving a 95% first-contact resolution rate by diagnosing and resolving desktop, laptop, and enterprise application issues and maintaining knowledge-base documentation.
Education
Degrees, certifications, and relevant coursework
Conestoga College
Diploma, Healthcare Administration
2023 - 2024
Completed a diploma program in Healthcare Administration at Conestoga College from 2023 to 2024.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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