Open to opportunities

Timothy Lewis

@timothylewis

Message

Detail-oriented customer support specialist focused on technical email workflows.

United States

Message

What I'm looking for

I seek remote roles focused on technical email/ticket support, process-driven workflows, strong documentation practices, and collaboration with cross-functional teams for user-focused outcomes.

I am a detail-oriented, tech-savvy Customer Support Specialist with over four years of experience delivering remote, email-based support and managing high-volume ticket workflows. I specialize in Gmail and Google Workspace, CRM platforms like Zendesk and HubSpot, and maintaining clear documentation and knowledge bases to improve team efficiency and user experience.

I collaborate effectively with remote teams using Slack, Notion, and Zoom, follow structured procedures, and consistently demonstrate reliability and clarity in digital communication. I hold a Bachelor of Science in Information Technology from the University of California and recent certifications in Gmail for Work, Customer Service Fundamentals, and AI for Everyone.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Unknown

Jan 2020 - Present (5 years 9 months)

Provided email-based customer support managing 50+ inquiries weekly, maintained ticket workflows in Zendesk and HubSpot, and created internal documentation to improve resolution consistency and team collaboration.

Gmail Google Workspace Zendesk HubSpot Email Support Ticketing Systems Slack Notion

Education

Degrees, certifications, and relevant coursework

University of California

Bachelor of Science, Information Technology

Completed a Bachelor of Science in Information Technology with coursework and training relevant to technical customer support and IT service delivery.