Open to opportunities

Vincent Alinsugay

@vincentalinsugay

Message

Customer support professional delivering accurate back-office and CRM solutions.

Philippines

Message

What I'm looking for

I seek a role where I can provide high-quality customer support, manage back-office tasks, maintain accurate records, and contribute to team success in a professional, process-driven environment.

I am a customer support and back-office specialist with hands-on experience as a Customer Service Representative and Data Entry/Intake Specialist, focused on delivering accurate records, efficient issue resolution, and dependable administrative support.

I bring strong communication, CRM proficiency, and a commitment to professionalism and timely task execution, aiming to improve operations, support teams, and drive customer satisfaction through precise, error-free work.

Experience

Work history, roles, and key accomplishments

Back Office Support Specialist

Select VoiceCom

Jan 2024 - Dec 2025 (1 year 11 months)

Provided accurate data entry and intake support, maintained organized and compliant records, and supported administrative functions to ensure fast, error-free operations.

Data Entry Documentation Records Management CRM Attention To Detail Administrative Support Time Management Compliance

Customer Service Representative

Sykes/Sitel/Foundever

Jan 2022 - Dec 2023 (1 year 11 months)

Served as first point of contact handling customer inquiries via calls, emails, and chats; resolved issues efficiently and maintained accurate records to improve response quality.

CRM Troubleshooting Documentation Communication Time Management Customer Support Phone Support

Education

Degrees, certifications, and relevant coursework

Saint Catherine’s College

Bachelor of Business Administration, Human Resource

2020 - 2023

Completed a Bachelor of Business Administration with a Major in Human Resource, focusing on business and HR principles and practical administrative skills.