Elsa George
@elsageorge
Senior technical support specialist driving client onboarding, CRO, and cross-functional team performance.
What I'm looking for
I am a Senior Technical Support professional with deep troubleshooting expertise and a talent for simplifying complex technology for clients. I have extensive experience onboarding clients for SaaS products, resolving integrations and analytics issues, and improving customer satisfaction.
At Convert.com I monitored a team of 14, tracked KPIs, identified gaps, provided training, and improved retention, while delivering onboarding and technical support for A/B testing and CRO. I also provided advanced troubleshooting for CSS, jQuery and JavaScript and improved support processes and documentation.
I have supported CRM platforms including HubSpot, RightNow and Desk.com, and worked with tools such as OM-SDK, GA4, GTM, Slack, Intercom, Asana, Jira and Confluence. My background includes development, QA, and digital marketing work — building responsive websites, performing manual testing across iOS and Android, and creating test plans.
I lead teams, create training materials and Confluence documentation, and hold certifications including Oracle SQL Explorer, AWS Cloud Practitioner Essentials, Oracle Cloud Infrastructure, and AI Foundations Associate (1Z0-1122-24). I communicate fluently in English and Malayalam.
Experience
Work history, roles, and key accomplishments
Senior Technical Support
Convert.com
Jan 2024 - Present (1 year 9 months)
Monitored a team of 14, tracked KPIs, identified gaps, provided training and improved retention while onboarding and supporting clients with A/B testing integrations to boost CSAT.
Provided technical support for Oracle RightNow CRM, resolving configuration, workflow and integration issues to improve efficiency and user experience.
Technical Onboarding Specialist
AddThis
Jan 2015 - Jan 2021 (6 years)
Trained and supported a team of 8, documented workflows and led check-ins to ensure smooth collaboration while onboarding clients and resolving front-end integration issues.
Development & QA Engineer
Qburst & Srishti
Jan 2011 - Jan 2015 (4 years)
Developed and maintained responsive, secure cross-browser websites and performed manual QA across iOS and Android, creating test plans and participating in bug triage.
Education
Degrees, certifications, and relevant coursework
Elsa hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Availability
Location
Authorized to work in
Job categories
Interested in hiring Elsa?
You can contact Elsa and 90k+ other talented remote workers on Himalayas.
Message ElsaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
