Open to opportunities

Jani Zabangwa

@janizabangwa

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IT Support Specialist with over 10 years of experience.

Zambia

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What I'm looking for

I am looking for a role in a collaborative environment that values innovation and offers opportunities for professional growth.

I am an IT Support Specialist with over 10 years of experience supporting complex IT environments, particularly in educational institutions. I have a proven track record of managing network infrastructure, server maintenance, and providing end-user support for over 300 users. My expertise includes leading infrastructure upgrade projects, optimizing system uptime, and delivering user training to enhance digital literacy.

Currently, I am advancing my Cisco CCNP certification to deepen my networking expertise and deliver higher-value IT solutions. I am known for my strong problem-solving skills, clear communication, and dedication to seamless IT service delivery. I thrive in dynamic environments and am eager to contribute my technical skills and leadership to a progressive IT support team.

Experience

Work history, roles, and key accomplishments

Academic IT Specialist

Educore Services

Jan 2017 - Present (8 years 10 months)

Led IT support for Trident College and Trident Prep, delivering seamless service to over 300 users including staff and students. Managed and maintained servers, network devices, and internet services, achieving 99.8% uptime through proactive monitoring and maintenance.

IT Support Network Management User Training Asset Management Technical Documentation Network Security

Assistant ICT Coordinator

Educore Services

Jan 2015 - Present (10 years 10 months)

Supported daily IT operations and provided first-level technical assistance to staff and students. Assisted in server, network, and peripheral device maintenance, contributing to consistent network uptime.

IT Operations Technical Support Maintenance User Training software upgrades

Education

Degrees, certifications, and relevant coursework

University of Zambia

Bachelor of Science, Computer Science

Completed a Bachelor of Science in Computer Science at the University of Zambia. This program provided a strong foundation in computer science principles and practices.