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I am a cybersecurity specialist with military discipline and practical risk mitigation experience.
Experience
Millwright Apprentice
MX3 Services
Oct 2024 - Present (1 year 1 month)
Cybersecurity Specialist (Practicum)
Tick Tock Tech
Mar 2024 - Apr 2024 (1 month)
Infantryman
Canadian Armed Forces
Apr 2019 - Apr 2022 (3 years)
Technical Support Engineer with expertise in IT Operations.
Experience
Analyst
Coforge Solutions Pvt Ltd
Nov 2023 - Present (2 years)
Service Desk Analyst
Zones Corporate Solutions Pvt Ltd
Mar 2022 - Nov 2023 (1 year 8 months)
GSBilingual customer service representative with extensive experience in support roles.
Experience
Volunteer
Little Sisters of Assumption
Customer Service Representative
Ascensus
May 2024 - Sep 2024 (4 months)
TurboTax Customer Support
Concentrix
AZIT Specialist | ITIL, AD DS, IBM MQ, RHCSA | Quick Learner
Experience
System Administration Engineer
Impelsys Pvt Ltd
Dec 2022 - Mar 2024 (1 year 3 months)
Technical Service Professional
Kyndryl Pvt Ltd
Oct 2021 - Aug 2022 (10 months)
System Admin L1
Raasi Technologies Pvt Ltd
Results-driven customer service and technical support professional with financial advisory experience.
Experience
Financial Advisor
Old Mutual
Apr 2024 - Apr 2025 (11 months)
Call Centre Agent
Ison / Vodacom
Dec 2020 - Apr 2022 (1 year 4 months)
Call Centre Agent
WNS
Mar 2019 - Dec 2019 (9 months)
TWTechnical Support Specialist with 7+ years of experience
Experience
System Administrator
24G
Sep 2021 - Feb 2023 (1 year 5 months)
Website QA Tester
24G
Nov 2018 - Feb 2023 (4 years 3 months)
Service Desk/Saas Support Specialist
24G
Nov 2018 - Feb 2023 (4 years 3 months)
JUDynamic IT professional with 20 years of service desk experience.
Experience
Service Desk Analyst
Notting Hill Genesis
Aug 2023 - Jun 2025 (1 year 10 months)
Service Desk Analyst
Luton Borough Council
Nov 2021 - Jul 2023 (1 year 8 months)
Service Desk Analyst
LTI Infotech
Apr 2018 - Nov 2021 (3 years 7 months)
JMSenior Systems Engineer with 15+ yrs. in technical troubleshooting skills, customer service
Experience
Senior Systems Engineer
Skynet MTS
Oct 2020 - Mar 2024 (3 years 5 months)
Enhanced Support Services Specialist
Insentra Professional Services
Dec 2018 - May 2020 (1 year 5 months)
Service Desk Analyst
Cardinal Health International Services
Oct 2017 - Dec 2018 (1 year 2 months)
SSOKTA certified professional specializing in identity and access management.
Experience
OKTA Specialist
Okta IAM Specialist
Oct 2021 - Dec 2022 (1 year 2 months)
IAM Associate
Modern Identity
Jun 2021 - Oct 2021 (4 months)
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KAResults-driven IT professional specialized in mobile device management and support.
Experience
Special Education Assistant
Kids and Family
Mar 2024 - Present (1 year 8 months)
Residential Counsellor
Woods Services
Feb 2024 - Present (1 year 9 months)
BRPassionate Desktop Support Engineer with expertise in Windows Administration.
Experience
Senior System Specialist
HCL Tech
Jan 2023 - Present (2 years 10 months)
System Administrator
Wipro
Mar 2022 - Jan 2023 (10 months)
System Administrator
Wipro
Mar 2020 - Mar 2022 (2 years)
Experienced IT support specialist delivering secure, customer-focused technical solutions.
Experience
Customer Service Representative
TTEC
Jul 2025 - Present (4 months)
Operations Associate
Oceanview Life & Annuity
Jul 2024 - Feb 2025 (7 months)
COLoan Servicing Specialist
CoBank
Mar 2020 - Jul 2024 (4 years 4 months)
Adaptable IT and customer support specialist who resolves hardware, software, and network issues to improve uptime.
Experience
Technical/Customer Support
People's First Agency
Oct 2023 - Present (2 years 1 month)
Network/IT Support
Lagos State University of Science & Technology
Jan 2022 - Dec 2022 (11 months)
Information security analyst with help-desk expertise and systems administration skills in Windows, Azure, and PowerShell.
Experience
Digital Associate
Walmart
Jan 2024 - Present (1 year 10 months)
Information Security Analyst
NTT Data Services
Jul 2019 - Nov 2023 (4 years 4 months)
Information Security Analyst
NTT Data Services
I am a CompTIA A+ IT support specialist specializing in SaaS technical support.
Experience
Customer Service Representative
Global Response
Sep 2020 - Present (5 years 2 months)
IT support professional specializing in troubleshooting and customer service.
Experience
IT Support
Freelance
Jan 2024 - Present (1 year 10 months)
IT Support Specialist
Libyan Professional Technology
Mar 2023 - Present (2 years 8 months)
Technician
Experienced IT professional with a strong background in support and management.
Experience
MSP Support Technician
CMIT Solutions
Nov 2023 - Present (2 years)
Elite Technician
2020 Companies
Nov 2022 - Nov 2023 (1 year)
EUC Field Support Technician III
Stewart Title
Oct 2017 - Nov 2023 (6 years 1 month)
Customer-focused IT support specialist skilled in troubleshooting, integrations, and user onboarding.
Experience
TWCustomer Support Specialist
Twilio
Jul 2019 - Sep 2025 (6 years 2 months)
SMIT Support Specialist
Smartsheet
May 2015 - Jun 2019 (4 years 1 month)
Customer & Tech Support Rep
Working Solutions
Jun 2012 - Apr 2015 (2 years 10 months)
NECyber Security Analyst with expertise in threat analysis and vulnerability management.
Experience
Cyber Security Analyst
Europa Logistics
May 2023 - Sep 2024 (1 year 4 months)
Junior Cyber Security Analyst
TPR
Feb 2022 - Feb 2023 (1 year)
Junior IT Analyst
Fidelis Insurance
Apr 2020 - Jul 2021 (1 year 3 months)
Skilled Security Analyst with over 14 years of experience.
Experience
Security Analyst
TEPA
Jan 2020 - Present (5 years 10 months)
Security Analyst
TARGET
Jan 2018 - Jan 2020 (1 year 11 months)
Security Analyst
CHLOETA
Jul 2012 - Oct 2016 (4 years 3 months)
Mar 2024 - May 2024 (2 months)
Customer Service Representative
TTEC
Dec 2023 - Feb 2024 (2 months)
Customer Service Representative
CSC-Coliving
Nov 2022 - May 2023 (6 months)
Aug 2020 - Oct 2021 (1 year 2 months)
IT Support L1
Value Point Systems Ltd
Sep 2019 - Jan 2020 (4 months)
Hardware Engineer L1
Sun Computers
Dec 2016 - Mar 2019 (2 years 3 months)
Apprenticeship Program
Nampak
Mar 2014 - Mar 2017 (3 years)
Work Integrated Learning
Tmanworld CC
Jun 2009 - Present (16 years 5 months)
Service Desk Analyst (Temp)
Ascension Information Services
Aug 2017 - May 2018 (9 months)
Service Desk Analyst
AGS WorldPay
Oct 2017 - Mar 2018 (5 months)
Service Desk Analyst
Page Group
Sep 2016 - Sep 2017 (1 year)
Service Desk Analyst
Cognizant Technology Solutions
Sep 2013 - Sep 2017 (4 years)
Senior Technical Assistant
Dell International Services
Jun 2010 - Sep 2013 (3 years 3 months)
Technical Support (Volunteer)
RCCG Church
Nov 2020 - Present (5 years)
Technical Support Specialist
City of Philadelphia
Feb 2023 - Aug 2023 (6 months)
Technical Customer Support
Sitel (Sonos)
Dec 2022 - Feb 2023 (2 months)
WFLoan Servicing Specialist 3
Wells Fargo
Jun 2018 - Mar 2020 (1 year 9 months)
CCInbound Sales Representative
Charter Communications
Dec 2017 - Jun 2018 (6 months)
May 2013 - May 2019 (6 years)
Help Desk Analyst
Dell Services
Oct 2011 - Feb 2013 (1 year 4 months)
The Manager
Mar 2022 - Present (3 years 8 months)
Senior Desktop Support Specialist
Illumina Inc.
Apr 2017 - Oct 2017 (6 months)
Site Support Technician III
Alere Inc.
Feb 2011 - Mar 2017 (6 years 1 month)
