Gowtham User
@gowtham1706
Senior technical support engineer specializing in email hosting, troubleshooting, and customer mentorship.
What I'm looking for
I am a Senior Technical Support Engineer with extensive experience supporting SaaS email hosting and enterprise mail delivery for organizational customers.
At Zoho Corporation I handle account setup, domain registration and verification, DNS mapping, email client configuration (POP, IMAP, EAS) and complex email delivery and anti-spam troubleshooting.
Previously, I supported Microsoft clients at Sutherland Global Services, resolving OS installations, Office application issues across Windows, macOS and mobile, Outlook configuration, networking and hardware startup problems.
I mentor new hires, conduct product webinars, and bring strong hands-on skills in networking, Active Directory, SQL basics, and IT security to deliver reliable technical support and improve customer experience.
Experience
Work history, roles, and key accomplishments
Senior Technical Support Engineer
Zoho Corporation
Jul 2018 - Present (7 years 3 months)
Provide L2 technical support for Zoho Mail hosting, handling account setup, domain registration/verification, DNS mapping, and email client configuration; troubleshoot delivery, spam, and rejection issues and mentor new hires via webinars.
Supported Microsoft customers with Windows OS installation/activation, MS Office and Outlook configuration across Windows, macOS and mobile, and resolved hardware/boot/BIOS issues and peripheral/network setup.
Education
Degrees, certifications, and relevant coursework
North East Frontier Technical University
Bachelor of Technology, Electronics and Communication
2012 - 2016
Completed a Bachelor of Technology in Electronics and Communication from 2012 to 2016.
Valliammai Polytechnic College
Diploma, Electronics and Communication
2009 - 2011
Completed a Diploma in Electronics and Communication from 2009 to 2011.
Availability
Location
Authorized to work in
Social media
Job categories
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