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Gowtham User

@gowtham1706

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Senior technical support engineer specializing in email hosting, troubleshooting, and customer mentorship.

India

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What I'm looking for

I am seeking technical support roles focused on email hosting, systems/network troubleshooting, mentorship opportunities, and growth in IT security within collaborative companies.

I am a Senior Technical Support Engineer with extensive experience supporting SaaS email hosting and enterprise mail delivery for organizational customers.

At Zoho Corporation I handle account setup, domain registration and verification, DNS mapping, email client configuration (POP, IMAP, EAS) and complex email delivery and anti-spam troubleshooting.

Previously, I supported Microsoft clients at Sutherland Global Services, resolving OS installations, Office application issues across Windows, macOS and mobile, Outlook configuration, networking and hardware startup problems.

I mentor new hires, conduct product webinars, and bring strong hands-on skills in networking, Active Directory, SQL basics, and IT security to deliver reliable technical support and improve customer experience.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Engineer

Current

Zoho Corporation

Jul 2018 - Present (7 years 3 months)

Provide L2 technical support for Zoho Mail hosting, handling account setup, domain registration/verification, DNS mapping, and email client configuration; troubleshoot delivery, spam, and rejection issues and mentor new hires via webinars.

DNS IMAP POP Exchange ActiveSync Troubleshooting SaaS Support Mail Delivery Mentoring Domain Management Email Security

Technical Support Consultant

Sutherland Global Services

Oct 2015 - Mar 2018 (2 years 5 months)

Supported Microsoft customers with Windows OS installation/activation, MS Office and Outlook configuration across Windows, macOS and mobile, and resolved hardware/boot/BIOS issues and peripheral/network setup.