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Alex Wallace Jr

@alexwallacejr

Highly motivated customer service professional with conflict resolution expertise.

United Kingdom

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a highly motivated and dependable individual with extensive experience in customer service and conflict resolution. My ability to motivate staff and resolve customer and employee queries has consistently ensured satisfaction through effective problem-solving. I thrive in high-pressure environments and am proficient in resource allocation, planning, budgeting, time management, and project administration.

Throughout my career, I have demonstrated strong communication skills and a commitment to excellence. At 1Password, I served as the first point of contact for customers, successfully resolving 90% of issues on first contact, which significantly improved overall customer satisfaction. My previous roles at IBM and ASOS further honed my skills in IT support and customer relations, where I achieved a 95% customer satisfaction rating and consistently met service level agreements.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Hertfordshire logoUH

University of Hertfordshire

Bachelor of Science, Computer Studies

2006 - 2007

Studied Computer Studies with Multimedia, focusing on the integration of technology and multimedia applications.

SS

St. Joan of Arc Catholic Secondary School

A-Levels, ICT and Business Studies

2004 - 2006

Completed A-Levels in ICT and Business Studies, gaining a strong foundation in information technology and business principles.

WW

West Herts College, Watford

A-Levels, Science

2003 - 2004

Completed A-Levels in Biology, Chemistry, and Physics, providing a solid understanding of scientific principles.

RS

Rickmansworth Secondary School

GCSEs, General Education

1999 - 2003

Achieved 10 GCSEs including Science, ICT, Maths, and English, laying the groundwork for further education.

Tech stack

Software and tools used professionally

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Alex Wallace Jr - Platform Specialist - 1Password | Himalayas