Open to opportunities

natnael samuel

@natnaelsamuel

Message

Cybersecurity and IT analyst specializing in Tier 2 support, incident triage, and identity management.

United States

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What I'm looking for

I seek a security-focused IT role where I can perform incident triage, strengthen identity/access controls, collaborate across teams, and grow in SOC or IAM responsibilities.

I am a Cybersecurity and IT Analyst with over three years supporting enterprise systems, security operations, and end users in regulated environments.

I provide Tier 2 technical support across Windows and macOS, perform incident triage and root cause analysis, and manage identity and access using Active Directory and DUO MFA.

I contribute to security monitoring, fraud detection support, and documentation—creating knowledge base articles and ServiceNow-to-Jira mappings to improve incident tracking and reporting.

I hold CompTIA Security+ and an active Public Trust clearance, and I communicate effectively with stakeholders to resolve incidents and reduce repeat issues.

Experience

Work history, roles, and key accomplishments

Current

IT Specialist

Current

Farm Credit Administration

Jan 2023 - Present (3 years)

Provide Tier 2 technical support and incident triage for enterprise Windows and macOS environments, improving incident resolution and documenting root causes in ServiceNow to support compliance and reporting.

Triage Active Directory ServiceNow MacOS Windows Root Cause Analysis

Member Support Representative

ID.me

Jun 2021 - Aug 2022 (1 year 2 months)

Validated user identities and supported fraud detection and secure access for Windows and macOS users, escalating multi-identity and abuse cases to protect account integrity.

Identity Verification Fraud Detection Windows MacOS Privacy & Compliance

Business Development Rep

GoCanvas

Feb 2019 - Jul 2019 (5 months)

Designed custom application workflows and provided technical troubleshooting during demos, collaborating with sales teams using Salesforce and SalesLoft to track outcomes.

Workflow Design Technical Troubleshooting Salesforce SalesLoft Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Old Dominion University

Bachelor of Science, Information Technology

Activities and societies: Professional training: Year Up – IT Operations & Systems Support; Year Up – Marketing & Project Management

Bachelor of Science in Information Technology from Old Dominion University; coursework and professional training focused on IT operations and systems support.