Open to opportunities

Leaka Eve

@leakaeve

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Dedicated customer service professional with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with over 10 years of experience delivering exceptional support in both call center and remote environments. My proven ability to handle high-volume inbound and outbound calls, process orders efficiently, and provide specialized assistance as a transcriptionist for the deaf sets me apart. I am known for my strong multitasking skills, excellent phone etiquette, and sharp reading comprehension, all of which contribute to my passion for helping others and commitment to delivering high-quality service in every interaction.

In my current role as a Tier 1 Advisor at Kelly Services, I provide technical support for Apple devices, ensuring high customer satisfaction through clear communication and empathy. My previous experience as a Customer Service Agent at Teleperformance allowed me to respond promptly to customer inquiries and tailor services to meet their needs. Additionally, as the owner and head chef of Seleaka’s Soul Food, I manage all aspects of culinary operations while building strong client relationships that result in repeat business.

Experience

Work history, roles, and key accomplishments

Current

Tier 1 Advisor - Multimedia and Tech Support

Current

Kelly Services

Jul 2024 - Present (1 year 2 months)

Provided technical support and troubleshooting for Apple devices, software, and services via phone, chat, and email platforms. Resolved customer issues related to account recovery, password resets, Apple ID access, and device connectivity.

Technical Support Troubleshooting apple Customer Service Account Recovery Password Resets Chat Support Email Support

Current

Owner and Head Chef

Current

Seleaka’s Soul Food

Aug 2019 - Present (6 years 1 month)

Founded and operated a successful soul food catering business, managing all aspects of culinary operations, client relations, and event logistics. Designed customized menus featuring traditional soul food dishes tailored to client preferences and dietary needs for various events.

Catering Client Relations Menu Design Food Preparation Team Management Inventory Management Budgeting

Customer Service Agent

Teleperformance

Jan 2023 - Present (2 years 8 months)

Responded to inbound calls from OnStar members, providing prompt and courteous assistance. Delivered a wide range of services, including navigation support, billing inquiries, plan sales, and cross-departmental assistance as a fully cross-trained agent.

Customer Service Inbound OnStar Services Navigation Billing Sales Cross Functional Collaboration Technical Troubleshooting Customer Satisfaction

Claims Specialist

Everise

Aug 2020 - Present (5 years 1 month)

Handled remote calls from clients and healthcare representatives regarding insurance inquiries and policy information. Coached and supported a team of 12 remote employees by providing guidance on system navigation and best practices.

Claims Processing Remote Team Coaching Navigation Customer Service Payment Processing

Captionist Assistant

Hamilton Relay

Feb 2012 - Present (13 years 7 months)

Provided real-time captioning assistance for clients using relay services, enabling clear and accurate over-the-phone communication for individuals who are hearing impaired. Acted as a liaison between hearing-impaired clients and their personal or business contacts, ensuring effective and respectful communication.

Relay Quality Assurance Coaching Scheduling Performance Management Feedback Transcription

Overnight Manager

IHOP

Feb 2008 - Present (17 years 7 months)

Oversaw all front and back-of-house operations during overnight shifts, ensuring smooth service and team coordination. Led employee training and onboarding processes, promoting knowledgeable and efficient staff.

Operations Management Back Of House Onboarding Customer Service Financial Operations

Education

Degrees, certifications, and relevant coursework

Southeastern Louisiana University

Bachelor’s degree, Education

Completed 36 credits toward a Bachelor’s degree in Education at Southeastern Louisiana University. Focused on foundational coursework within the education field.