Leaka Eve

Provided technical support and troubleshooting for Apple devices, software, and services via phone, chat, and email platforms. Resolved customer issues related to account recovery, password resets, Apple ID access, and device connectivity.

Founded and operated a successful soul food catering business, managing all aspects of culinary operations, client relations, and event logistics. Designed customized menus featuring traditional soul food dishes tailored to client preferences and dietary needs for various events.

Responded to inbound calls from OnStar members, providing prompt and courteous assistance. Delivered a wide range of services, including navigation support, billing inquiries, plan sales, and cross-departmental assistance as a fully cross-trained agent.

Handled remote calls from clients and healthcare representatives regarding insurance inquiries and policy information. Coached and supported a team of 12 remote employees by providing guidance on system navigation and best practices.

Provided real-time captioning assistance for clients using relay services, enabling clear and accurate over-the-phone communication for individuals who are hearing impaired. Acted as a liaison between hearing-impaired clients and their personal or business contacts, ensuring effective and respectful communication.

Oversaw all front and back-of-house operations during overnight shifts, ensuring smooth service and team coordination. Led employee training and onboarding processes, promoting knowledgeable and efficient staff.

Completed 36 credits toward a Bachelor’s degree in Education at Southeastern Louisiana University. Focused on foundational coursework within the education field.