Daniel Brown
@danielbrown3
DOD-cleared Help Desk Specialist & System Administrator optimizing military IT operations and security.
United StatesWhat I'm looking for
I am a detail-oriented Help Desk Specialist and System Administrator with DOD 8570 IAT Level II certification and active Secret clearance, supporting IT operations at Warner Robins Air Force Base through Teksynap.
I manage and secure military IT systems using Cisco ISE, Citrix VDI, ServiceNow, and Active Directory, and I have performed hundreds of CAC PIN resets and CAC updates to maintain secure access for personnel.
My work improved system uptime by 20%, reduced hardware/software disposal time by 30%, managed 1,000+ MAC addresses, and resolved 95% of service requests within SLA—demonstrating strong operational impact in high-stakes environments.
I combine logistics and supply-chain experience with hands-on technical support, cloud familiarity (Azure/AWS), and compliance-focused practices to deliver reliable, secure, and user-centered IT services.
Experience
Work history, roles, and key accomplishments
Help Desk Specialist
Teksynap
Jan 2024 - Present (1 year 9 months)
Provide Tier II IT support at Warner Robins Air Force Base, improving system uptime by 20% and resolving 95% of service requests within SLA while managing CAC PIN resets and bolstering network security.
Supply Technician
Guardian Center of Georgia
Dec 2023 - Present (1 year 10 months)
Manage cross-agency inventory and order processing to improve customer satisfaction by 25%, reduce backorders by 30%, and resolve 95% of industrial customer issues through timely follow-up and technical support.
Help Desk Analyst
InfoCision
Dec 2019 - Nov 2023 (3 years 11 months)
Delivered Tier I support handling 100+ customers daily, maintaining a 95% satisfaction rate and reducing wait times by 20% through efficient order cancellation and proactive issue resolution.
UPSupply Technician
UPS
Jan 2017 - Apr 2019 (2 years 3 months)
Processed shipments with 99% accuracy, conducted weekly inventory assessments to maintain <0.5% discrepancy rate, and reduced backorders by executing lateral support transactions.
Customer Service Administrator
Home Solutions Inc.
Mar 2014 - Feb 2016 (1 year 11 months)
Resolved shipping discrepancies and product issues, reducing customer complaints by 15% and saving the company approximately $10,000 annually through reduced return shipping costs.
Education
Degrees, certifications, and relevant coursework
Jones County High School
Certificate, Cyber Security
2022 - 2022
Completed Cyber Security coursework at Jones County High School in 2022.
Jones County High School
High School Diploma, General
Graduated with a High School Diploma from Jones County High School in 2009.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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