I seek a leadership role where I can automate processes, improve service operations, drive IT governance, mentor teams, and align IT with company culture and growth.
Looking for a job
Nate Johnson
@natejohnson
Strategic IT leader who builds efficient, secure cloud-first service operations and empowers teams to deliver results.
United StatesWhat I'm looking for
I am a strategic technology leader with hands-on experience building and leading IT teams to improve service performance and reduce technical debt. I focus on automation, simplification, and delivering secure, scalable solutions that align with business goals.
At JourneyTEAM I built a new IT team, drove 64% of tickets resolved within a week, migrated 200+ users to a secure credential system, automated provisioning to cut manual access setup time by 90%, and recovered $80K in Azure waste through governance and policy changes.
I rebuilt internal CRM environments to eliminate decades of technical debt, reduced environment-related bug reports by 66.67%, chaired CAB meetings managing 150+ change requests, and partnered with People & Culture to align IT with onboarding and engagement strategies.
I blend technical insight with a customer-first mindset, mentor teams, and prioritize measurable outcomes—improving SLA compliance, operational stability, and cross-functional trust while maintaining a continuous improvement ethos.
Experience
Work history, roles, and key accomplishments
JO
Current
IT Manager
JourneyTEAM
Feb 2022 - Present (4 years 4 months)
Built and led a new IT team, resolving 64% of tickets within a week and halving backlog in one year. Led secure migrations for 200+ users, automated access provisioning, and cut setup time 90%. Reduced Azure spend by $80K+, rebuilt CRM systems to cut bugs 66%, chaired CAB, and strengthened IT trust and culture.
Designed technical triage workflows and KPIs for the Enterprise Service Desk, reducing incident routing time by 30% and improving SLA compliance by 40% through data-driven escalation management.
ZC
Engraver & Designer
Zeit Company
Jul 2015 - Feb 2019 (3 years 7 months)
Streamlined calibration processes to improve print job accuracy and equipment uptime by 25%, enhancing production reliability and reducing rework.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Science, Information Technology
Completed a Bachelor of Science in Information Technology awarded in 2024.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
120k-200k USD
Social media
Job categories
Skills
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