shiva kumar
@shivakumar3218
IT support engineer dedicated to delivering exceptional technical assistance.
IndiaWhat I'm looking for
This is Shiva, I'm working as IT support engineer fully remote. I have 6 years experience. I love trekking, travelling and photography.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
Funds Axis
Jun 2023 - Present (3 years)
Currently responsible for enrolling devices in Intune, assisting new employees with laptop setups, and maintaining the hardware and software asset register. Also involved in patch management and Office 365 administration.
Technical Support Analyst
Color Tokens
Jun 2021 - Jun 2023 (2 years)
Delivered IT support and technical issue resolution through various communication channels. Documented issues and solutions in the ticketing system, assisted customers with product-related issues, and managed user access requests.
Global Service Desk Analyst
HSBC
Aug 2018 - Jun 2021 (2 years 10 months)
Provided technical support by connecting to customer systems via remote access, identifying hardware and software issues, and assisting with VPN problems. Managed ticketing through SNOW and performed password resets while ensuring compliance with SLAs.
Education
Degrees, certifications, and relevant coursework
Marvel College
Bachelor of Commerce, Commerce
2013 - 2016
Completed a Bachelor of Commerce with a focus on Computers, gaining foundational knowledge in computer applications and business principles.
Sri Narayana College
Intermediate in MEC, Intermediate Education
2011 - 2011
Completed Intermediate education in MEC (Mathematics, Economics, and Commerce), which provided a strong analytical and quantitative background.
Lotus High School
SSC, Secondary Education
2006 - 2011
Completed Secondary School Certificate (SSC), laying the groundwork for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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