Wellington Arcangel

I am a bilingual IT professional with over eight years of experience providing hands-on tech support and system maintenance in small office settings. I pride myself on resolving 90% of user issues on first contact and maintaining a 99% system uptime. My expertise includes managing Active Directory, setting up Windows environments, and supporting both local networks and cloud systems. I have a proven track record of introducing tools like Google Workspace and CRM platforms to improve daily operations.

In my most recent role as an IT Systems Administrator at RP Weal Marketing & Services LLC, I provided hands-on IT support for hardware, software, and network issues, resolving 92% of problems on first contact. I built and maintained local networks and cloud systems, ensuring secure and reliable connections. I also led training seminars on modernizing workflows, which significantly improved team productivity. My commitment to training team members on basic cybersecurity best practices has helped lower the risk of network breaches.

My journey began as a Computer Repair Technician in the Dominican Republic, where I honed my skills in diagnosing and repairing hardware and software problems. I have always been known for being reliable and easy to work with, focusing on keeping systems running smoothly without unnecessary complexity.