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LMResults-driven Customer Success professional with over 10 years of experience.
Experience
Strategic Accounts Director
Augmedix
Dec 2024 - Present (11 months)
Senior Principal Customer Success Manager
Unqork
Nov 2021 - Sep 2023 (1 year 10 months)
Principal Customer Success Manager
Qualtrics
Jul 2020 - Nov 2021 (1 year 4 months)
Manager - Management Consultant
Cognizant
Jul 2018 - Jul 2020 (2 years)
Senior Consultant - Management Consultant
Deloitte
Mar 2015 - Jul 2018 (3 years 4 months)
GL
United States160k-350k USD
Seasoned technology executive driving IT strategy and digital transformation.
Experience
Founder & CEO
PulaTech Inc.
Aug 2011 - Present (14 years 3 months)
Senior Manager of Solutions Development
CCUnited States250k-350k USD
ERP and AI implementation leader driving Oracle and SAP transformations with measurable ROI.
Experience
ERP Program Manager
Byrne Dairy
Jan 2021 - Present (4 years 10 months)
United States70k-200k USD
IT graduate skilled in software development, cloud, and business analysis; quick learner, strong communicator, and dedicated problem solver.
Experience
UATeaching Assistant
University of Texas - San Antonio
Aug 2024 - Present (1 year 3 months)
EZCustomer Support and Success leader scaling global technical support for enterprise SaaS.
Experience
Vice President of Customer Support
Bigtincan
Sep 2021 - Jun 2025 (3 years 9 months)
Senior Director of Support
Bigtincan
Sep 2012 - Sep 2021 (9 years)
Support Engineer
Apperian, Inc.
May 2011 - Jul 2012 (1 year 2 months)
Enterprise telecom sales and business development leader driving multimillion-dollar growth.
Experience
Co-Founder
2210Cortez Data Center
Jan 2021 - Present (4 years 10 months)
Executive Manager
910Telecom
Jan 2005 - Jan 2021 (16 years)
NUUnited States80k-150k USD
LMS Expert | Program and Project Management
Experience
Senior Specialist - Program & Project Management
LTIMindtree – TOYOTA
Nov 2024 - Apr 2025 (5 months)
Learning Tech Analyst
NIIT Limited – META
Aug 2021 - Nov 2024 (3 years 3 months)
MI
Lebanon45k-75k USD
Solution Architecture Specialist with expertise in enterprise solutions and telecom.
Experience
Solution Architect
Vanrise
Aug 2022 - Present (3 years 3 months)
Team Leader
Vanrise
JLUnited States200k-450k USD
Zero to One to Enterprise - Healthcare Polymath - New Vertical GM - Strategic Initiative Leader
Experience
DIRECTOR NEW BUSINESS GM, RPM & CLINICAL PROGRAMS
OMRON HEALTHCARE
Jan 2020 - Dec 2022 (2 years 11 months)
OHDIRECTOR NEW BUSINESS GM, HEALTHCARE SERVICES
CMGlobal R&D and Clinical Operations executive driving quality, compliance, and operational excellence.
Experience
Clinical Operations Therapy Area Head
Alexion Pharma GmbH
Jan 2020 - Present (5 years 10 months)
Head of Operational Excellence
Sandoz AG
Jan 2018 - Dec 2019 (1 year 11 months)
NAI am an Ansible automation engineer focused on infrastructure-as-code.
Experience
Middleware Engineer
ExxonMobil
Jun 2019 - May 2020 (11 months)
Middleware Engineer
Freddie Mac
May 2017 - May 2019 (2 years)
Senior WebCenter Content Specialist
US House of Representatives
Oct 2016 - Mar 2017 (5 months)
Project leader with 15 years of expertise in optimizing cross-functional team success and enhancing
Experience
Technical Project Manager
Mitratech
Oct 2023 - Present (2 years 1 month)
Advisor
Homeward Mortgage
May 2021 - Nov 2022 (1 year 6 months)
Advisor
Rejoice Mortgage
Feb 2020 - May 2021 (1 year 3 months)
SKSenior Salesforce Business Analyst driving enterprise transformations and scalable CRM solutions.
Experience
Senior Salesforce Business Analyst
TriNet
Sep 2013 - Present (12 years 2 months)
RVSenior IT infrastructure and operations leader driving large-scale cloud and transformation programs.
Experience
Senior Technical Demand Manager
Odido
Oct 2022 - Present (3 years 1 month)
Acting Head of Regional IT Infrastructure
Allianz Benelux
Jul 2019 - Sep 2022 (3 years 2 months)
Product-focused solutions consultant and AI product builder driving measurable business value.
Experience
AI Solutions Intern
Ingram Micro, Inc
Jun 2024 - Aug 2024 (2 months)
Solutions Consultant
SmartRecruiters, Inc
Jun 2021 - Jul 2022 (1 year 1 month)
Solutions Analyst
SmartRecruiters, Inc
Feb 2021 - May 2021 (3 months)
VVTechnical Project Manager with 13+ years of experience in SaaS.
Experience
Associate Principal of Project and Program Management
LTIMindtree
Jan 2024 - Present (1 year 10 months)
Sr. Technical Project Manager
CarParts.com
Jan 2023 - Jan 2024 (1 year)
Technical Program Manager
Internet Brands
Jan 2022 - Jan 2023 (1 year)
Dynamic Enterprise Sales Leader specializing in Digital Transformation.
Experience
Business Development Manager – Enterprise Software
Presidio
Dec 2021 - Present (3 years 11 months)
Vice President Technology Solutions
ATSG/MTM Technologies, Inc.
Apr 2019 - Nov 2021 (2 years 7 months)
Senior Technical Account Manager
WAUnited States80k-130k USD
Principal Software Engineer specializing in scalable Java/J2EE systems, microservices, and enterprise application development.
Experience
Principal Software Engineer
Seethrutec
May 2017 - Present (8 years 6 months)
Senior Software Engineer
JH
Romania145k-200k USD
Design Lead and UX strategist with over 25 years guiding enterprise-scale product design, design systems, and platform experiences.
Experience
Lead UX Designer
SS&C Technologies
May 2020 - Present (5 years 6 months)
MAI am a Strategic IT Program Management Director driving large-scale digital transformation and measurable business value.
Experience
CBSenior Director, Digital Technology
CBRE
Jan 2022 - Jan 2024 (2 years)
CBProject Manager Director
CBRE
Jan 2016 - Jan 2022 (6 years)
Director of Business Services
Colyar Technology Solutions
Jan 2015 - Jan 2016 (1 year)
VIDA
Jan 2020 - Nov 2022 (2 years 10 months)
Senior Manager of Solution Platforms, Cloud Architect
VIDA
Jan 2020 - Jan 2021 (1 year)
Enterprise Architect
Bremer Bank
Jul 2011 - Dec 2014 (3 years 5 months)
Director of Research & Development, Chief Technical Architect
Sajan Inc.
May 2003 - Jul 2011 (8 years 2 months)
ERP Program Manager
MDVAMILK
Jan 2017 - Jan 2021 (4 years)
Vice President, Technology
SCORE
Jan 2015 - Jan 2016 (1 year)
SVP Information Management
NeighborWorks America
Jan 2013 - Jan 2015 (2 years)
Application Developer Intern
UTS Bold Careers
May 2024 - Present (1 year 6 months)
CSProgrammer Analyst
Cognizant Technology Solutions
Oct 2022 - Jan 2024 (1 year 3 months)
CSSoftware Engineering Intern
Cognizant Technology Solutions
Feb 2022 - Aug 2022 (6 months)
Territory Manager
Hewlett Packard – Palm GBU
Sep 2009 - May 2011 (1 year 8 months)
Account Executive
Alliance HealthCare
Aug 2006 - Jul 2009 (2 years 11 months)
Senior LMS Administrator / QA Specialist
VenU
Jan 2021 - Aug 2021 (7 months)
Global Program Manager
Liberty Mutual Insurance
Nov 2019 - Nov 2020 (1 year)
Technical Project Manager – Health & Jail Mgmt. Systems
Securus Technologies
Oct 2018 - Nov 2019 (1 year 1 month)
Jun 2015 - Aug 2022 (7 years 2 months)
Team Leader
Ever Team
Feb 2014 - Jun 2015 (1 year 4 months)
COSenior Software Developer
CME Offshore
May 2010 - Feb 2014 (3 years 9 months)
Software Developer
Netways
Apr 2008 - Sep 2010 (2 years 5 months)
OMRON HEALTHCARE
Oct 2018 - Jan 2020 (1 year 3 months)
OHDIRECTOR GROWTH STRATEGY & EXECUTION - HEAD OF OPERATIONS
OCULUS HEALTH
Sep 2015 - Oct 2018 (3 years 1 month)
FOUNDER/CEO
NATIONAL HEALTH CARE PROVIDER SOLUTIONS
Aug 2011 - Mar 2015 (3 years 7 months)
VENTURE CAPITAL ANALYST
PEARL STREET VENTURE FUNDS
Jan 2009 - Aug 2011 (2 years 7 months)
Executive Director, Operational Excellence
Novartis Pharma AG
Jan 2016 - Jan 2018 (2 years)
PCPrincipal Consultant
PA Consulting
Jan 2014 - Dec 2016 (2 years 11 months)
NAExecutive Director, Operational Excellence
Novartis Pharma AG
Jan 2012 - Dec 2014 (2 years 11 months)
Business Unit Planning Advisor
ExxonMobil
Feb 2019 - Jul 2019 (5 months)
Second Line Supervisor
ExxonMobil
Nov 2017 - Feb 2019 (1 year 3 months)
Regional IT Manager & InfoSec Officer
Allianz Romania
Jul 2004 - Jun 2019 (14 years 11 months)
Business Consultant
Iterable, Inc
Apr 2019 - Aug 2019 (4 months)
Implementation Consultant
SmartRecruiters, Inc
Mar 2016 - Mar 2019 (3 years)
Sr. Technical Project Manager
Dynamic Healthcare Systems
Jan 2017 - Jan 2022 (5 years)
Scrum Master / Project Manager
UnitedHealth Group
Jan 2013 - Jan 2015 (2 years)
ATSG/MTM Technologies, Inc.
May 2018 - Nov 2021 (3 years 6 months)
Senior Solution Architect
ATSG/MTM Technologies, Inc.
Apr 2014 - Nov 2021 (7 years 7 months)
Introtech Solutions
Jan 2016 - Apr 2017 (1 year 3 months)
Software Engineer
Tain
Feb 2015 - Sep 2015 (7 months)
Lead UX Designer
Mastercard
Oct 2019 - May 2020 (7 months)
Principal UX Engineer
Perfecta
May 2019 - Sep 2019 (4 months)
User Experience Design Lead
Enquizit
Oct 2018 - Feb 2019 (4 months)
Director of UI/UX
Folio Financial
Oct 2017 - Oct 2018 (1 year)
Solution Manager
FPX
Jan 2014 - Jan 2015 (1 year)
ORConsulting Manager
Oracle
Jan 2008 - Jan 2014 (6 years)
