ICIgnacio Calvo
@ignaciocalvo
Implementation Project Manager driving technical deployments and client success.
Costa RicaWhat I'm looking for
I am an Implementation Project Manager with experience leading end-to-end installations of enterprise hardware, software, and cloud solutions, ensuring projects meet technical specifications, timelines, and budgets. I combine technical coordination with client engagement to deliver measurable results.
At HPE I spearheaded deployments, led risk assessments, and implemented post-implementation reviews that cut client-reported issues by 50%. Previously, I led service delivery operations at Accenture, managing a team of 14 analysts to achieve 90% SLA and QA compliance while reducing escalations by 50%.
I bring strong cross-functional collaboration, Agile execution using MS Project, and stakeholder management to every engagement. I focus on operational excellence, mentoring teams, and aligning technical deliverables with business outcomes to ensure long-term client success.
Experience
Work history, roles, and key accomplishments
HESpearhead end-to-end installation and implementation of HPE enterprise solutions, reducing client-reported issues by 50% through improved deployment and post-implementation review processes.
ACDirected a team of 14 analysts to achieve 90% SLA and QA compliance, reduced client escalations by 50% and critical incidents by 30% through process improvements and KPIs tracking.
ACSupported execution of 100+ field marketing campaigns across North America, built 30+ registration and landing pages and drove lead generation contributing to multi-million dollar deals.
Education
Degrees, certifications, and relevant coursework
Universidad Latinoamericana de Ciencia y Tecnología
Licenciate's degree, International Business
Completed a Licenciate's degree in International Business covering international trade, business strategy, and cross-border operations.
Universidad Latinoamericana de Ciencia y Tecnología
Bachelor's degree, International Relations
Completed a Bachelor's degree in International Relations with coursework relevant to international affairs and diplomacy.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
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