Open to opportunities

Ashley M

@ashleymg

I lead enterprise SaaS implementations that accelerate adoption, remove technical blockers, and deliver measurable customer value.

United States

Message

What I'm looking for

I'm looking to lead enterprise technology implementations where I can align technical teams and executive stakeholders, accelerate user adoption and time-to-value, and solve complex operational blockers.

Implementation Manager with a proven track record of steering complex SaaS launches and driving deep product adoption. Skilled at aligning cross-functional teams, from Sales and Engineering to C-suite stakeholders, to unblock technical hurdles and navigate enterprise adoption. Experience leveraging AI to build custom internal tools, including data migration wizards and gamified onboarding portals, alongside a background leading high-volume service operations at Apple.

Experience

Work history, roles, and key accomplishments

Current

Implementation Manager

Current

Xola

Sep 2022 - Present (4 years)

Steered $2M+ in ARR by identifying strategic opportunities to deepen product usage within enterprise accounts. Leveraged AI to develop internal tools, including a gamified onboarding portal and an import wizard, to streamline operations.

AI Confluence Productboard Project Management Stakeholder Engagement Customer Onboarding Data Migration Enterprise Implementation

Manager

Apple

Oct 2015 - Sep 2022 (6 years 11 months)

At Apple, I led high-volume service operations and managed Genius Bar logistics to maintain premium customer service during peak demand periods. I also aligned Sales and Technical teams through coaching and mentorship, fostering a culture of shared accountability and store-wide efficiency.