Andrew Escalante

Owns end-to-end delivery of three concurrent enterprise implementations, including project planning, configuration, data migration, integration testing, and go-live. Built AI-assisted tooling for SQL report generation and configuration support.

Served as escalation point behind frontline support, driving complex platform issues to resolution. Handled integrations, data mapping, configuration, and workflow setup, and managed the ticket queue end to end.

Ran platform onboarding and ERP integration setup for customer accounts while administering the learning management system.

Delivered in-person and remote technical training on a SaaS field service platform, including QuickBooks accounting integrations.

Delivered $1 million in revenue as technical implementation manager for dozens of enterprise clients. Led discovery and requirements sessions, translated requirements into platform configuration, and designed a low-touch digital implementation model that converted 25% of freemium clients to paid.

Managed client engagements on a marketing technology platform.

Partnered with enterprise IT teams on technical configuration including SSO, SCIM, Azure Active Directory, Okta, and OneLogin, plus desktop and mobile client deployment. Improved time to value by 20% by consolidating meetings and building training video libraries.

Promoted three times, advancing from Technical Support and Client Engagement Specialist into implementation. Designed and delivered onboarding for hundreds of procurement and AP teams, including implementation plan design, technical configuration, ERP integration setup, and training. Mentored 10+ implementation specialists and developed e-learning courses that scaled onboarding capacity.

Associate's Degree in Computer Science from Everest University–Tampa from 2014 to 2016.

Bachelor's Degree in Cinematography and Film/Video Production from Columbia College Hollywood from 2006 to 2010.