Marcia Moreland

Founded and led a global nonprofit and technology consulting organization, implementing donor management, fund accounting, event tracking, campaign systems, and payment integrations. Delivered 8-week training programs across 6 curriculum tracks and reduced implementation timelines by 50% while lowering costs by 75%.

Served as primary point of contact for end-to-end implementation and training across 5 regional bank locations, managing concurrent rollouts of Jack Henry, FIS Intercept, Q2, Salesforce, Azure AD, Cisco, and Meraki. Built customized training materials and SOPs to drive full platform adoption at go-live.

Processed federal employee medical benefits using Facets and MACES, handling benefits intake, eligibility verification, and claims processing. Led website onboarding and help desk support while mentoring less-experienced team members.

Served as Direct Responsible Individual (DRI) leading regional managers, administrators, programmers, and compliance staff for enterprise implementations from onboarding through adoption. Delivered ERP/Salesforce integration and led sales improvement initiatives, including 112% nationwide sales volume growth and a 200% sales improvement with 5,000+ savings per line of business across 3 divisions.

Led enterprise and strategic client implementations from onboarding through successful adoption, acting as primary point of contact for requirements and solution delivery. Drove Salesforce implementation outcomes including 277% year-over-year growth and 691% improvement in the West Region, and built four enterprise applications from concept to production with minimal post-deployment issues.

Founded an ERP and nonprofit technology consulting firm delivering 100+ end-to-end implementations across healthcare, banking, nonprofit, tribal government, logistics, legal, and enterprise environments. Built complex platforms including a 20+ module tribal government management system with CRM, donor management, event registration, HR, governance, and Stripe payment integration.

Led SQL Server ERP implementation across 19 nationwide campuses, ensuring 100% data retention and improving reporting by 50%. Delivered full staff training and adoption support to drive successful change management.

Qualified prospects, conducted intake and proposal development, and supported Sage accounting software sales. Built strong SMB-focused consulting and accounting software expertise from early-stage customer discovery through solution proposal.

Designed and delivered state-accredited computer science curriculum, including lesson plans, assessments, and learning governance frameworks. Supported structured delivery of course content aligned to accreditation requirements.

Built and implemented an ERP from scratch and supported external sale to Charter Communications, improving company efficiency by 300%+. Recruited, trained, coached, and developed department team leaders and earned Employee of the Year in 1998 and 1999.

Automated utility billing and bookkeeping systems and built office operations around financial workflows. Supported ongoing financial processing with systems designed and managed by the role.

Activities and societies: Accounting scholarship recipient.

Business administration and accounting studies at Pensacola State College, with an accounting scholarship. An experience-equivalent bachelor's degree was formally recognized by BBVA Bank.

State-accredited computer science instructor credential (not a degree). Used to support computer science curriculum delivery, lesson planning, and learning governance frameworks.